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| Q:What is your return policy? |
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| A:We offer an exchange for defective or damaged items only. We must be notified within 7 days of receipt. |
| Q:When will my item ship? |
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| A:Most items ordered on business days (Mon-Fri) before 3:00PM Eastern Time will ship the same day. Please allow up to 3 business days for your item to be shipped. You will be sent an email with tracking information 1-24 hours after your item ships. |
| Q:Is there an option for expedited shipping? |
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| A:Yes, expedited shipping is available for an additional fee. We offer: UPS Next Day Air, 2nd Day Air, 2nd Day Air Saver, and 3 Day Select where available. Please include your shipping city, state and zip code with all inquiries. |
| Q:What are B Stock/Refurbished items? |
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| A:These items are blemished or have been completely restored by their manufacturer to meet the product's originals factory specifications. These items are covered by their full manufacturer's warranty. They come in original boxes with all materials as provided by their manufacturers unless otherwise stated.
*Information such as: the cosmetic condit |
| Q:What are repackaged items? |
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| A:This is an item that was used at a manufacturer's trade function or clinic then repackaged with original materials. They are also under full warranty and come in original boxes with all materials as provided by their manufacturers unless otherwise stated. |
| Q:What is a Confirmed PayPal account? |
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| A:Means that your shipping address matches your billing address. Please search 'Confirm my PayPal account" on the PayPal website for information on how to confirm your account. If your payment is not confirmed the item will not ship. Contact us through messaging/email for further assistance. |
| Q:What is the warranty period for my item? |
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| A:Please refer to the manufacturer’s web page for more information about warrantees.
All purchases will receive a receipt from an authorized dealer. Refer to your item receipt (enclosed in the shipping label pouch) for dealer info. |
| Q:What should I do if my item arrives damaged or defective? |
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| A:Contact us immediately. We must be notified within 7 days of receipt.
Please send us a message/email with DEFECTIVE or DAMAGED ITEM (insert item here) in the title line. PLEASE include the shipping name and address, the model of item, serial number and all problems you are having with the item. |
| Q:What happens if my item arrives damaged from shipping? |
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| A:We will immediately file a UPS claim for the item. Please allow 1-10 business days for a final response from UPS. |
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