1. Pick and read the terms of
the package you like. 2. Check availability with us BEFORE you
purchase. 3. Purchase and pay for your package if
your dates are available. 4. Follow the link in your purchase
confirmation email from eBay to fill out our internet based reservation
form immediately after your purchase. Allow up to three (3) full
business days to have your request processed and confirmed. We will
contact you if additional information may be needed before we can
confirm your reservations. 5. We will email
your confirmation to you.
Payments:
We accept payment via PayPal or you can call our office at (423)245-8200 and pay by MasterCard, Visa, or
Discover. If you pay via PayPal, we require you to place a credit card
on file for your vacation. No Checks or
Money Orders.
Availability:
Please be flexible and have an alternate arrival date available. Dates
can sell out before we are notified, especially during holiday and peak
travel times. Dates are confirmed by an email confirmation
letter with a confirmation number. To try to ensure your availability,
submit your online reservation form as soon as possible after you
purchase your package. Holidays fill up quickly.
CHANGES/CANCELLATIONS:
Reschedules and cancellations must be requested by
emailing reservations@carsontravel.net with your your name and
confirmation number (if applicable) before being completed.
QUESTIONS?
Call (423)245-8200
Mon-Fri 9:30a-5p EST
Email askus@carsontravel.net Anytime
Q. I've bought my package, now how do I make my
reservation?
A. Our online reservation request form will
be sent to you in your winning emails from ebay and your certificate of
travel. After you complete the form and submit
it, it will take at approximately three full
business days (not counting the day of submission) to process your
request. Please make sure you fill in all of the information correctly.
Errors or missing information can cause your request to be delayed.
Q. Why are these vacations so cheap?
A. These packages are promotions for vacation
ownership at the hosting resort. Because these are promotional
packages, there are qualifications you must meet to keep the
promotional pricing.
Q. Are there any additional costs or hidden fees?
A. We will not hide any costs from you. Some
packages require you to pay the nightly tax for the room (not per
person). Be sure you completely read and comprehend the important
information for the package your interested in.
Q. I purchased the vacation package, but what if my
dates of travel sell out before I received my confirmation or was able
to use my package?
A. If you are concerned, please contact us at askus@carsontravel.net
to check availability before you purchase. We will gladly inform you of
what is available. However, dates can sell out quickly and without
notice especially during peak holiday seasons. If this happens, we will
gladly try your alternate dates of travel, hold your package open for
one year from the date of purchase or refund your purchase minus our
listing cost.
Q. When do I receive the tickets that come with my
package?
A. If your package comes with a gift such as park
tickets or passes, these gifts will be given to you after you have
completed your tour of the hosting resort. This is why tours are most
often scheduled toward the beginning on your stay.
Q. When can I use the package?
A. You can use your package for any dates you like
as long as we have availability. Please contact us
to check availability.
Q. Can I buy this vacation package as a gift for someone
else?
A.Yes, you are welcome to give our packages as
gifts as long as the receiver of the gift meet all the qualifications
listed on the package.
Q. What if I for some reason buy the package and don't
meet the qualifications listed on the vacation package, fail to show up
on my arrival date with my cohabitating partner/spouse, or fail to take
the property tour?
A. You would be charged the full price of the
package plus the cost of any gifts included, minus the promotional
price you paid.
Q. Do I have to buy anything during the promotional
resort tour?
A. NO! You are not obligated to buy anything! Once
you have completed the informative tour of the hosting resort, the rest
of the time is yours to enjoy!
Q. Why did my promotional tour at the resort last almost
two hours when the information from Carson Travel stated 90 minutes?
A. There are several factors that can lead to a
longer tour. If you are interested in the vacation ownership package or
simply hit it off with the representative and get into conversations,
these can attribute to a longer tour time. If you are not interested,
simply fulfill the full 90 minutes, be curteous to the sales person and
nicely excuse your self explaining you are not interested. Make sure
you fulfill at least the minimum tour time, or your tour will be
considered incomplete and your credit/debit card on file with Carson
Travel will be charged the full regular cost for your vacation package.
Q. How do I schedule/reschedule my tour date/time?
A. We do not schedule/reschedule tour times. These
times/dates are set forth by the resort on a first available slot. We
have no control over tour times. The resorts will not schedule your
tour the day of your arrival or departure.
Q. Can I request a particular cabin/type of room/room
amenities/resort building, etc?
A. No. Accomodations are based on limited
availability for these promotions and are assigned on a first come
first serve basis by the resorts/hotels.
Q. Why was I told by the hotel listed in my package
there's plenty of availability, but you say there isn't? Why?
A. The resorts block off a certain number of rooms
for us at the promotional rate we're offering. Once the those select
number of rooms are booked, no more rooms can be offered at our
promotional price.
Q. Why does it take a minimum of three full business
days to setup a reservation request?
A. Due to the nature of these promotions,
reservations take extra processing. Due to security reasons and
technological limitations, the resorts and hotels are not able to give
us direct access to their reservation computer databases. Therefore all
communications and reservation requests are processed via email and by
hand. All requests must be reviewed for accuracy, errors corrected, and
qualfications verified. In the event there are errors on your form, or
if you fail to provide all the requested information, then your
reservation request will be delayed. Please refrain from calling or
emailing our office inquiring about the status of your reservation
request until a full minimum of three business days has passed.
Q. Why do these packages have age, marriage, income, and
other qualification requirements?
A. These qualifications are set forth by the
resort, not Carson Travel, and are designed to target a select
demographic for a potential investment in vacation ownership options.
Carson Travel is obligated by contracts with the resorts to adhere to
these qualifications, otherwise, the resort/hotel bills Carson Travel
the full regular cost of the vacation package.
Q. Can I buy more than one package to the same
destination from Carson Travel?
A. No. The resort promotional rules only allow one
package every 15-24 months. This will vary. Please see the important
information listed at the bottom of each vacation package informational
page. This also applies to purchasing a package to a resort desintation
through Carson Travel that you visted through another company.
Q. What if I buy two packages to two completely resort
destinations from Carson Travel?
A. You may purchase as many different destinations
other than the ones with limitations. You cannot use these packages
back to back and we do ask for 14-30 days between destinations.
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