Introduction:
We are the largest Luxury Clothing and Accessories re-seller on Ebay.
We are renowned purveyors of new, gently used and hard-to-find Hermes, Louis Vuitton, Chanel and other luxury designers.
Our experienced international team provides assistance with sales, purchases, trade-ins and consignment options (all within Ebay guidelines).
Luxury goods are an indulgence rather than a necessity. We have the expertise and the business strategies to make your online shopping an enjoyable experience.
Our mission statement:
Our mission is: Raising the bar and establishing a new customer satisfaction benchmark for online auction purchases of luxury goods. We are committed to a high standard of performance and aim to maintain and increase our loyal customer base by providing goods and services which offer value in terms of price and quality.
Our principles and beliefs:
Our principles are based on our core values of honesty, integrity and respect for people. They also indicate how we promote trust, openness, professionalism and pride in what we do.
- Honesty and integrity: All our merchandise is 100% guaranteed authentic.
- Trading fairly: Competitors are a necessity in a free-market economy - detractors are a nuisance.
- We deal fairly, ethically and within the framework of the US Laws and Ebay's guidelines. We do not prevent others from competing with us.
- Due diligence and full disclosure: We provide all information needed to make an educated decision about our auction(s). Our meticulous descriptions and unedited/unaltered digital pictures help eliminate misinterpretations and claims. Some might call it OFFICIOUS we call it NECESSARY.
So, if you are looking to have a FIRST RATE experience when buying Luxury Goods online, you have come to the right place!
♦♦General Terms and Conditions of Sale♦♦
Timeless Pieces (DBA Objets_intemporels on Ebay) has, in accordance with Ebay® and Paypal's® rules and regulations, the following terms and conditions of sale:
The Terms and Conditions are current as of August 2005 but will be updated from time to time. We strongly recommend that you review this page regularly, to ensure you are aware of these changes.
Payment conditions:
Payment of the product prices and relevant shipping costs must be made by using one of the following options:
- Paypal® - an online payment system with a secure server. We do not accept paypal payments from international bidders. We only accept payments from US Paypal confirmed addresses and we only send to US Paypal confirmed addresses. We abide by all regulations set forth in Paypal's user agreement.
- Our acceptance limit for Paypal payments currently is US $1,000
- We reserve the right to list auctions where Paypal is not accepted (always noted in the listing)
- International Money Orders issued by USPS® or by your local bank. Due to ever increasing online fraud, all money orders will be cashed or deposited before sending the merchandise out. Holding periods for money orders may vary.
- Wire Transfer - Bank to bank wire transfer (funds are electronicaly wired into our bank account). All related fees are at the charge of the buyer/customer.
Please note that all payments must be made in US Dollars.
Timeless Pieces has no affiliations with any of the above mentioned companies. You deal with them directly and at your own risk.
Condition of Merchandise:
Timeless Pieces (DBA Objets_Intemporels) offers for sale luxury top-quality products. These products are purchased by Timeless Pieces directly from manufacturers, fashion houses and dealers carefully selected using stringent quality control.
We fully disclose the condition of each item.
Vintage items maybe second hand and/or in worn condition because of the particular nature of the product. In the description of each product, Timeless Pieces will specify the preservation conditions if different from the standards set by the market (Required disclosure of prior use)
The main characteristics of products are shown in great detail (through numerous photographs and in-depth descriptions). The products offered for sale MAY NOT correspond to the real garments in terms of image and color because of the Internet Browser or Monitor used (color calibration).Timeless Pieces (DBA Objets_Intemporels) disclaims all responsibility.
All Sales are Final and All Merchandise is sold "As Is" - without any warranties but guaranteed authentic.
Sizing:
To date, uniformity and standardization in garment sizing does not exist. Conversions from European sizes are given as a guideline rather than an indication. Because there is no industry standard, each company has its own sizing system. Please refer to our measurements to find the correct fit. We want to make it right for you the first time. Measure twice, order carefully, and always double-check.
Warranties and Liabilites:
Timeless Pieces declines all responsibility and cannot be held liable for any damages caused by the use of a specific garment.
We also cannot be held responsible for the quality of an item (we are not the manufacturer) or any damages resulting from a manufacturing defect.
No warranties of any kind are given or implied.
Return Policy:
All items are sold "As is".
We work with you closely so you can make the right decision. We encourage you to check with the authorized boutiques BEFORE bidding/purchasing.
All our sales are final unless there was gross misrepresentation on our part. We do not allow returns or exchanges and no provisions are made for buyer's remorse.
Shipping Options:
We ship on Tuesdays and Fridays of every week. Our office is closed on weekends and US holidays.
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CONTINENTAL USA:
- USPS Priority Mail® fully insured with delivery confirmation
- USPS Priority Mail® fully insured with signature confirmation (if purchase price exceeds US$ 250)
Tracking information is provided with both options.
- INTERNATIONAL:
- USPS Express Mail® (EMS) fully insured with declared value
Tracking information is provided with EMS
Online tracking is not provided with Registered Mail.
Timeless Pieces declines any responsibility for delays caused by the Post Office, by customs clearance procedures or those of other regulatory agencies or delays caused by Acts of God.
Customs import duties, if applicable, are paid by the importer (buyer). As of May 29, 2005 - packages can no longer be declared as GIFT (pls see www.usps.com for further details). Here is an extract: Items marked as "gift," etc. will not pass Customs.
Without exception ALL packages will be insured and DECLARED for their full value.
In the rare and unfortunate event of a lost or stolen package, Timeless Pieces will assist the purchaser in filing all pertinent paper work.
A claim for a lost or stolen package can be filed with USPS® after 30 (thirty) days (after the shipping date).
Bidder Policy:
We reserve the right to cancel bids from bidders with zero, negative or private (hidden) feedback.
THANK YOU FOR SHOPPING AT TIMELESS PIECES (OBJETS_INTEMPORELS) AND THANK YOU FOR PLACING YOUR TRUST IN US!
We pride ourselves on giving our customers service beyond their expectations. We hope that your shopping experience with us is a pleasant one. If we can be of further assistance to you, please email us at timelesspieces@starpower.net
We are Ebay Platinum Powersellers (www.ebay.com), ID verified, Paypal verified and confirmed (www.paypal.com), proud members of Squaretrade (www.squaretrade.com) and BuySAFE BONDED sellers (www.buysafe.com)
Disclaimer: Timeless Pieces (DBA as Objets_intemporels) is not an authorized Hermes dealer and is in no way associated with Hermes®, and the name Hermes® is the property of Hermes® International.
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