At The Water-Cooler Wizard our mission is to deliver the best possible shopping experience to each and every one of our customers. From your first visit to our site, to your bid and eventual purchase we want the experience to be one you’ll never forget.

When it comes to shipping and delivery of our products to you we pride ourselves on them arriving safely and quickly. All items are carefully packaged as if we were sending a gift to a loved one. After all you as a customer are a loved one!

Communication is the key in every relationship. That being said we want you to feel at ease with us. Please feel free to send us a message or question at anytime. Know that your questions will always be answered within 24 hours and we’ll do everything we can to resolve any issues that might come up.

Finally our return policy is designed with you the customer in mind. Just because the item was not exactly right doesn’t mean our mission changes. When things aren’t perfect we want to know so we can fix it. If an exchange can correct the issue then we’ll get that done at light speed. We know sometimes the only thing that can make it right is a refund. We have refunds available and terms in each and every auction. What is important to know is you’ll never be stuck with something you’re not happy with because that would not be an outstanding customer experience.

Thanks so very much for looking at our site! We know you have many shopping choices and are glad you gave us a look. We hope to earn your business through our service now and in the future.