Welcome to the Shipping Center!

We ship Worldwide! (except as restricted by law)

Shipping & Handling

·        Delivery in 3-5 business days (plus processing time)

·        A Shipping Calculator is available on every listing for easy comparison of carrier costs & options, so you get the lowest rate for your specific needs!

·        Alaska, Hawaii: Deliveries may take longer; some items cannot be shipped to AK/HI

·        APO/FPO: Deliveries may take up to 21 days; some items cannot be shipped to APO/FPO addresses

·        Most items may be shipped to P.O. boxes

·        Items may be shipped by a variety of carriers

·        Signature upon delivery required for shipments over $400

·        Shipping and handling charges are based on the delivery option you choose at checkout and the weight, size and dimensions of your items.

·        A small handling fee is included in all listed rates.

·       We are happy to combine shipping for multiple purchases, when available. **Please note that not all items can be combined into one shipment. Costs for combining shipping will vary depending on the items purchased. We provide tracking information, when available.

Frequently Asked Questions (FAQs)

How are my shipping costs determined? We work hard every day to bring you the lowest possible shipping cost. The shipping cost for most items is based on the item's size, weight, shipping method, and delivery address. We calculate the estimated shipping cost with our lowest-price shipping method and assume all items in your cart are going to one address. If you select a different shipping method or multiple addresses, your actual shipping cost may be higher. You will see your actual shipping cost as soon as you select your preferred method with the shipping calculator in your Shopping cart & during checkout.

What if I'm not shipping to my billing address? If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

An Item Is Missing from my order. Sometimes because of varying item sizes & fragility, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. If you still have questions about items missing from your order, please contact us we will be happy to help you.

My Order Didn't Arrive. Orders shipped through our Priority and UPS options can be tracked on our shipping carriers' Web sites. We provide tracking numbers upon request. If you still have questions about an order that has not arrived, please contact us and we will be happy to help you.

My Item Arrived Damaged. We are committed to your total shopping satisfaction & do our best to describe all items to the best of our ability. If your item arrives damaged, please contact us immediately, so we can begin the claims process.

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International customers:

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Insurance

Insurance is included up to $100 value. Additional insurance for values greater than $100 is optional, but recommended for most of our items. However, if you opted not to purchase insurance, we will not be held liable for any damage or loss & a refund will not be issued. A refund will be issued once the claim has processed by the shipping company. **Please note that claim processing can take up to 30 - 45 days, depending on the shipping company & if it was sent within the US or Overseas. Return shipping costs (insured) are the responsibility of the buyer. Please do not return any items, except upon our request.

If a gross misrepresentation is claimed, item must be returned to us in the same condition that it left our hands. Returned items that are damaged upon receipt, will not qualify for a refund.

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Refunds

Refunds are provided only if you receive the wrong item(s), if they have been damaged/lost in shipping, or a gross misrepresentation of the item has been made. Refunds are for purchase price only -- Shipping charges are not refundable except if you were sent an incorrect, damaged or defective product. We are not here to hold your hand & buyer's remorse is not a legitimate excuse for a return or refund.

**If your merchandise is damaged when received or is never received & insurance was purchased, please notify us via email within 48 hours of delivery (we have tracking information to provide us with the delivery date) & a claim will be filed.

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Thank you for visiting the Shipping Center at The Oogliette!