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| Q:How much is shipping and handling for this item? |
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| A:In most cases, the shipping calculator will show you your shipping and handling costs. All you need to do is enter your country and/or your postal code. If the caclulator does not provide pricing for your location, or you prefer a shipping method other than the options you are shown (e.g., a faster service), contact us for a quote. |
| Q:Do you ship to my country? |
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| A:For most items, we are happy to offer worldwide shipping. If the shipping caclulator does not provide pricing for your location, or you prefer a shipping method other than the options you are shown (e.g., a faster service), contact us for a quote. Of course, we will not ship specific items to any country where they are prohibited. |
| Q:Do you offer combined shipping discounts? |
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| A:Yes, in most cases, we are happy to offer combined shipping discounts for multiple items PURCHASED IN A SINGLE TRANSACTION. These will normally be calculated for you automatically when you use the checkout system. If the checkout system does not appear to be caclulating the discount properly, we'll be happy to send you a corrected invoice. |
| Q:What if I have questions about Diana Stalder skin care products? |
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| A:We have a separate page dedicated to frequently asked questions about Diana Stalder products--
http://stores.ebay.com/SouthGain-Enterprises/Diana-Stalder-FAQ.html |
| Q:Is insurance required? |
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| A:For orders with a total value of less than $100, insurance is optional. SouthGain Enterprises is not responsible for shipping damage, loss or delay if buyer chooses not to purchase insurance. For orders with a total value of $100 or more, shipping insurance is required. |
| Q:What forms of payment do you accept? |
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| A:We accept PayPal, including all PayPal funding sources available in your country (typically Visa, Mastercard, American Express, Discover, PayPal balance and e-check from your bank account). |
| Q:Do I have to pay sales tax? |
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| A:Only sales to Kentucky addresses are subject to sales tax (at 6.00 %). |
| Q:Will you list my shipment as a gift for Customs purposes? |
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| A:Sorry, but no, we will not falsely list your purchase as a gift. Your commercial invoice will indicate the actual price paid and an accurate description of the contents. Import duties, taxes (such as PST and GST in Canada) and compliance with local Customs regulations are the responsibility of the buyer. |
| Q:When is payment due? |
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| A:Payment must be received within five business days of your purchase. |
| Q:What is your return policy? |
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| A:We include our return policy in every listing. Unless otherwise mentioned, buyer must notify SouthGain Enterprises of their intent to return an item within 72 hours of delivery, and item must be returned within seven days. Returned item must be in original condition. Shipping and handling charges are not refunded. |
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