|  | | | Rocket City Sales | | | Maintained by: | | Hello thank you for stopping in. We carry Books Cookbooks Magazine Back Issues Bibles Textbooks. Recipe Favorites Taste of Home Annual Recipes Cooks Illustrated Americas Test Kitchen Southern Living Weight Watchers Gooseberry Patch Betty Crocker Paula Deen Rachel Ray Chicken Crock Pot Slow Cooker | |
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Why should you buy from Rocket City Sales?
- History. Rocket City Sales has been an eBay seller for over 8 years and a Certified eBay PowerSeller for the last 5 years.
- Customer satisfaction. Rocket City Sales has handled more than 14,000 transactions and maintains a 99.9% to 100% feedback rating. We follow the Golden Rule (Matt 7:12) and believe in going the extra mile (Matt 5:41).
- All items offered for sale are handled in-house. We carefully select, list, and ship each and every item sold, enabling us to offer our buyers a one-on-one, unique and personalized experience with each purchase.
- Accuracy. When you click on a listing, you will find factual information about each item, and in most cases an actual picture of the item you will receive.
- Friendly Customer Service. If you are just browsing, remember we are here if you would like to ask a question about this item, our shipping policies, combined shipping costs, payment policy, etc. We are here to help you, and do our best to answer your questions as soon as possible.
- We Discount Shipping. Our formula is: price shown for the 1st item (highest price), then 1/2 price for 2nd and 3rd items, and FREE SHIPPING on the 4th item when in the same shipment. More than 4 items, please request an invoice and shipping quote, we will provide you the best deal. Majority of items are shipped USPS, but we also utilize FedEx and DHL to offer a better shipping price to our customers.
- On-line Tracking. We provide all customers an e-mail with on-line tracking from our address to yours. This assures eBay buyers this seller has shipped the item purchased and buyer can monitor tracking as it travels to their address.
- Gift Wrapping is FREE. We offer free gift wrapping for your special gift. Just let us know the message we need to include and gift occasion (anniversary, b'day, graduation, etc.). Also let us know gender of recipient (male/female/child).
- Insurance is optional but . . . .please consider the optional insurance. We cannot be responsible for items that are lost or damaged during shipment. If you pay for insurance item is 100% insured (US only).
- Feel free to share a link to our eBay Store on your favorite blog, Facebook, MySpace, digg, e-how, linkedin,wiki, or Twitter pages.
- Our office hours. We are open Monday thru Friday 10am to 8pm CST. We are closed on weekends and most US holidays and some religious holiday's (ex: Good Friday). Items are not shipped on weekends, US holidays, vacations, family emergencies, during or after the event of natural disasters in this area (i.e., power outages, flood, tornado, hail, earthquake, ice, snow, etc.), until it is safe to ship.
- We hope you have a great day and look forward to you coming back to visit with us again, and please tell your friends, family, and co-workers about us.
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| | - Rocket City Sales FAQ's Page
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| | | Frequently Asked Questions | | | Q:Do you combine shipping for US Residents? | | | A:Yes. We always want to save you money on shipping costs. Just contact us and ask what combined shipping rate will be for items you are interested in purchasing. Rough estimates are full price for 1st item, $3.00 for 2nd item, and $2.00 for each additional item. | | Q:Do you ship internationally? | | | A:Yes. Rocket City Sales ships worldwide. | | Q:When can I expect my order to arrive? (US only) | | | A:All paid items are packaged and shipped within 24 hours of payment being received.
Media Mail estimate is 2-9 business days;
Parcel Post estimate is 7-10 business days; Priority Mail estimate is 3-5 business days; Express Mail estimate is 1-2 business days | | Q:Rocket City Sales offers Free Gift Wrapping | | | A:We strongly recommend choosing Priority Mail or Express Mail for all gift items!! Please provide address for item to be shipped in PayPal remarks section or be sure to edit shipping address during eBay checkout. Please provide occasion (B'day, Anniv), and if recipient is male or female, to ensure appropriate wrapping paper is selected. | | Q:What is Rocket City Sales return policy? | | | A:ALL SALES ARE FINAL. Customer must inspect all goods upon receipt and notify Rocket City Sales within 7 business days if any products are missing or damaged. Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer. To return a product you must obtain a Return Merchandise Authorization (RMA). | | Q:When can I expect my order to arrive? (International only) | | | A:Rocket City Sales prepares all Internationally (including Canada) paid items are packaged and shipped within 72 hours of payment being received. Rocket City Sales is closed weekends and holidays. Transit times are provided in shipping e-mail, and should arrive within 7-21 business days. | | Q:What transit method is used to ship International items? | | | A:Most International items are shipped via the United States Postal Service (USPS). Effective May 2007, USPS no longer offers ground or economy rates. Airmail and Global Priority or Global Express Mail (via FedEx) are the mail classes offered by USPS. | | Q:Do you combine shipping for International Residents? | | | A:Yes and No. In most cases it is cost effective to combine packages for shipping, however there are instances where it is more cost effective for our customers to have items ship in seperate packages. All rates will be checked and the lowest rate will be provided to the buyer. | | Q:Rocket City Sales Terms, Buying & Payment Policy | | | A:Please see Rocket City Sales Store Pages, left-hand side column, at the bottom of the page. Links for Terms and Policies Pages are located here. | | Q:Rocket City Sales Reserves Right to refuse any sale | | | A:Rocket City Sales reserves the right to refuse or cancel any sale if terms and conditions set forth are not complied with. All customers will be treated in a business-like manner. Coercion, sarcasm, rudeness, belligerence, crassness, vulgar or offensive language, and indecent conduct will not be tolerated and will be reported immediately to eBay. |
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