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WINNING AND PAYING |
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How do I pay for an item I won/purchased from Road Entertainment Inc.? |
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Every auction winner is sent a confirmation email from eBay, a Winning
Buyer Notification. The message is sent to the email address
registered with eBay. This email will outline the steps to pay for
your item. We offer three different ways to pay.
- Paypal:
Follow the instructions in the email. This is the fastest
and easiest way to pay!
Or send it to our Paypal account,
paypal user id
Sales@roadentertainment.com
- Credit Card:
We accept Visa or Master Card. By phone or Fax
By Phone:
You can call us Toll Free at 800-686-3257 (9am to 5pm EST,
Monday - Friday)
By Fax:
Please fax you auction information along with your full name and
address and your Credit Card information to 206-202-7733
- Money Order, Personal Check, or
Cashier's Check:
Mail payments to us at:
Road Entertainment
Inc.
320 Roebling St #335
Brooklyn NY 11211
If you pay by
check please allow up to 10 days for the check to clear before the
item is shipped.
Please be certain
to include the following on all payment forms:
Name
Billing/Shipping Address
Phone Number
Email Address
Your eBay User ID#
eBay Auction #
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When will I receive notice from Road
Entertainment about my purchase?
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Every auction winner is sent a Winning Buyer Notification
email from eBay
once the auction has ended.
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Can I pay using my Credit Card, but not
through Paypal?
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We accept Visa or Master Card. By phone or Fax
By Phone:
You can call us Toll Free at 800-686-3257 (9am to 5pm EST,
Monday - Friday)
By Fax:
Please fax you auction information along with your full name and
address and your Credit Card information to 206-202-7733
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Can I pay using Paypal?
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Yes, Paypal is a fast and easy way to
pay for your item from Road Entertainment. The Winning Buyer Notification email will
direct you to completing your purchase via Paypal. When paying
through Paypal, pay directly to
Sales@roadentertainment.com
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What is your payment mailing address? |
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Road Entertainment
Inc.
320 Roebling St #335
Brooklyn NY 11211 |
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Has my check been received?
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We usually receive checks 4 to 8 days
after you put it in the mail. Please keep in mind that we wait for your check to clear before the item is shipped
which could take up to 10 days. |
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SHIPPING |
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After you receive my payment, how long will it take to ship the
item?
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For payments made by Paypal, credit
card, or money orders, the items are usually shipped within 24-48 hours during
weekdays. Please allow 6-10 days for delivery time.
For personal check purchases, we will wait for the check to clear
(approximately 7 days) before shipping the item.
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When can I expect to receive my item?
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We ask that you allow 6-10 business
days for your order to be delivered. However, depending on which
warehouse your order ships from and your location it could
arrive sooner. Keep in mind that holiday seasons can slow down a
shipment by a few days due to the shipping company being overworked.
However if you do not receive your
item within the 7 days please contact us. We will do what we can
to track down your order.
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How can I track my item once it has been
shipped?
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Our items ship from 5 different warehouses
across the country using many different shipping companies, in most
cases tracking numbers are available for orders. If a tracking number is available
it will be sent to you via email. Please
contact us if you do not receive your order after 7 days and we will
track it down. |
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How much do I pay for shipping &
handling?
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All shipping and insurance prices are
listed either at the bottom of the auction page or top right side of the eBay auction.
Shipping prices are fixed and vary by item. |
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Is insurance included?
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Insurance prices vary by item and are
listed at the bottom of the auction page or top right side of every
eBay auction. Although it is optional we do recommend it for
items that cost over a hundred dollars. |
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What method of shipping do you use?
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Because we ship merchandise from 5
different warehouses, we use different shipping companies. Our
items ship via UPS, FedEx, DHL. Because the warehouse your item will ship from determines the
shipping company, it is very difficult for us to modify the shipping
company for any specific order.
We will not be able to use a customers personal
shipping account for any order. All shipping costs must be included
with payment. |
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Can I receive faster shipping on my
item? |
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Look at our feedback and you will see
many comments stating "Fast Shipping" in them. That is because we
have already set up an efficient process to ship items quickly to our
customers. In many cases we process payments the same day we
receive them and ship out the merchandise the next day. We send
your order to the closest possible warehouse to also reduce shipping
times. With this in mind, the automated process is sometimes
much quicker than if we spend the extra time and money to ship an item
"next day". It is our suggestion that if you want an item
quickly that you rely on our process and pay us as quick as you can so
the warehouse can ship your order. Please keep in mind that
if you pay by check we will have to hold your order for a few days before shipping to
insure that it
clears. |
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Can I combine shipping on multiple
quantities or auctions?
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Because we ship from 5 different
warehouses it is usually impossible for us to combine your order.
It is likely that the same item will ship from 2 different
warehouses depending on available inventory levels at that time. When items ship from
multiple warehouses we are charged the full cost from the shipping
company for each item, so the opportunity to save is not
available.
However they are items that we could
combine the shipping and let you save on the shipping charges so
please contact us at
sales@roadentertainment.com before you buy and include the item
numbers and the quantity you want and we will respond with a shipping
quote. |
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Do you ship to PO Boxes or APO Addresses? |
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The shipping cost listed on our auctions are for "Street Address
only"; an
address where UPS Ground delivers to in the 48 States. If UPS does not deliver to
your address, Please email us at
shipping@roadentertainment.com with your shipping address
and the item number you are interested in buying and we will let you
know if we can ship your order. |
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Do you charge more for shipments to Hawaii, Alaska, or Puerto Rico?
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The shipping costs listed on our
auctions are for the domestic United States only. Most of our
products can be shipped to Hawaii, Alaska, and Puerto Rico for an
extra shipping charge. Please email us at
shipping@roadentertainment.com with your shipping address
and the item number you are interested in buying and we will respond
with a shipping quote.
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If I pay with a credit card can you send
it to another address?
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NO. We can only ship to the
billing address on the credit card. The credit card company and Paypal enforce this rule on us so we need to follow it. We are
provided with Seller Protection policies but only if we ship to
"Confirmed Billing Address" given to us from the credit card
company. Because of the volume of sales we manage daily we receive
many attempts each day from fraudulent buyers and stolen credit
cards. To continue to provide you with great merchandise at a low
price, we must follow this rule.
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Can my item be picked up?
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No, Because we ship merchandise from
5 different warehouses we can not provide a pick up service for our
customers
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Do
you ship internationally and what is the cost?
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Yes we do, but payments can only be
accepted by Money
Order by mail from international buyers
Please email us at
shipping@roadentertainment.com with your shipping address
and the item number you are interested in buying and we will respond
with a shipping quote.
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GENERAL INFORMATION |
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How long
until I receive a response to my email?
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Please understand that it
may take up to 48 hours during weekdays to respond to
your email. We work very hard to answer every customer's question
so that we can
make every transaction as smooth and successful as possible. Thank
you for your cooperation.
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Specific Questions on an item?
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All information that is available to
us we post on our auctions. If you have a specific question
regarding an item we probably will not have the additional information
to answer your question. We suggest contacting the manufacturer or
going to their website to find more information about the item.
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Do you leave positive feedback for your
buyers?
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We have an automated system that leaves positive feedback for all
paying customers who leave us positive feedback
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Do you sell wholesale to dealers at
discounted or large quantity rates?
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We do have large quantities on many
of the items we sell on eBay. Please email us to
sol@roadentertainment.com
for more information on current wholesale offers. |
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Can I speak to an individual in the
customer care department?
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Please contact a customer care
specialist at 718-384-2550 for answers to questions not found
on this Rapid Response page. Our regular business hours are 9am
to 5pm EST, Monday through Friday. Because of the high volume of calls
and emails, we would appreciate your patience in this matter. If a
customer care representative is not available when you call, please
leave your name and telephone number, and you will be contacted as
soon as possible.
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RETURNS |
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What is your return policy?
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We guarantee all items to be 100% as
described in their eBay auction. If you would like to return a
product for a refund, we will refund your full purchase minus a 10-20%
restocking fee for most items. Shipping costs back to us will be the
buyer's responsibility. Please contact us with any questions or
concerns in advance at
RMA@roadentertainment.com All
returns need to be authorized with Road Entertainment Inc. and
will need a RMA number before sending it back to one of our warehouses. Any returns
claimed to be defective will be tested by our technical team.
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