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Free First Class Shipping to USA & Canada
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INSURED SHIPPING RATES |
USPS |
Price Per Order |
Mail Class |
USA |
Intl |
Canada |
| First Class |
FREE |
$3.49 |
FREE |
| Priority |
$4.95* |
$12.55 |
$12.55 |
| Express |
$19.43* |
Email |
Email |
*Rates are per order (all pieces paid for in 1 payment) |
Realistic Delivery Time IN BUSINESS DAYS
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USA Delivery |
International Delivery |
Mail Class |
BUS Days |
USPS Mail Class |
BUS Days |
First Class |
4-14 Days* |
Global First Class |
10-42 Days |
Priority |
2 - 3 Days* |
Global Priority |
Email Us |
Express |
1 - 2 Days* |
Global Express |
Email Us |
*ALL USA Packages ship with delivery confirmation |
NOTE: International Buyers
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
USPS 1st Class Air Mail Shipping can and does often take as long as 4-6 weeks. Shipments to Italy or France have been taking 4-8 weeks on a regular basis.
eBay's "Get It Fast" program requires us to ship express and priority next business day. NOTE we have no control over WHEN USPS actually delivers the item. Our Express mail rates and delivery times EXCLUDE weekends and postal holidays. Special arrangements need to be made if you need your item delivered over a weekend or postal holiday. You should actually speak to us to be sure we can provide the service. USPS is charging extra for delivery on these days, you the buyer would have to absorb the cost.
Shipping Details: We ship M-F excluding postal holidays. Packages of single piece items are normally packaged next business day after cleared payment is received and shipped the same day or following morning. Insurance claims for non receipt can be filed: USA after 30 days, International after 45 days, ITALY & France after 60 days. Because of Pay Pal rules, we MUST ship items in the manner which they were paid and to the address given to us by pay pal. If you need an address correction after payment is made, we will have to refund the payment and have you pay again with the proper information. NOTE this is a large automated operation, emails are not all necessarily read BEFORE shipments are made. Please be sure to have all your information correct before you make payment, we may not be able to stop shipment on a paid item. |
VERY IMPORTANT:
We do not like to give or get negative feedback
We will do everything in our power to make sure you are happy with your item.
If you are not happy for any reason please contact us for a solution prior to leaving feedback.
We stand behind our merchandise if you have a later problem, contact us, we will do our best to make you happy.
Feedback is left automatically by the system as soon as you indicate you are happy with your order.
If you have any trouble contacting us it is most likely an email glitch.
There are many email issues lately do to spam filters. We want to hear from you.
WE ALWAYS RESPOND TO INQUIRIES.
Here is our number just in case: (860) 829-2382 M-Fr 9-5 EST
Please Note: INTERNATIONAL CUSTOMERS please be aware it is your legal responsibility to pay customs on your package.
We will not falsify customs documents. We wish that you do not ask us to break any U.S.
or international import and export laws by declaring your order as either a "gift" or "of no value" on the customs form.
Offers for free shipping and combined shipping are ONLY valid on orders of single pieces of jewelry.
We offer no discounts on lots of jewelry or other large items.
Insurance claims can be filed after 30 days from shipping date for USPS domestic and after 45 days for USPS International
(EXCEPT Italy & France which can file after 60 days.)
If an item is damaged a form can be filed immediately. Print out and fill out this document. You are the Consignee.
Fill out as best as you can, and forward to us to complete and submit to company.
Be sure and let us know exactly which shipment is concerned. Mail or or email or fax us this signed statement.
Fax to 860-259-5134 or Mail to: Raefield Designs 997 Kensington Road Kensington, CT 06037.
Click Here to Print Insurance Document
We cannot insure packages to the following
countries:
Abkhazia, Afghanistan, Algeria,
Angola(including Cabinda), Armenia,
Azerbaijan, Bangladesh, Barbados,
Belarus, Benin, Bolivia,
Brazil, Bulgaria, Burkina Faso, Burma,
Burundi, Cambodia, Cameroon, Cape Verde,
Central African
Republic, Chad, Chechnia, Congo, Cuba,
Djibouti, Dominican Republic, Ecuador,
Eritrea, Ethiopia,
Gabon, Georgia, Ghana, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast,
Jordan, Kazakhstan, Kenya, Kyrgyzstan,
Liberia, Libya, Mali, Mauritania,
Mexico, Morocco, Moldova, Niger,
Nigeria, North Korea,
Sierra Leone, Slovenia, Solomon Islands,
Somalia, Sudan, Sri Lanka, Syria,
Tajikistan, Togo, Tunisia,
Turkmenistan, Uganda, Ukraine,
Uzbekistan, Venezuela, Yemen, Zaire, and
Zimbabwe.
Returns
You can return any item for refund, with no questions asked. For any reason:
- If your item is a single piece of jewelry and under $30.00 and has been correctly described by us please skip to #3
- If your item is a single piece of jewelry valued over $30.00 OR it is not a single piece of jewelry, OR you feel it was not properly described you MUST email us and let us know that you will be returning the item, in case we have any special instructions for return.
- Please return the item promptly within 30 days of receiving item, in the original packaging. Full refund will only be granted if original plastic bag with inventory tag is included. You can ship back in any appropriate box or envelope. ****Returns without original bags and tags will be subject to a 20% restocking fee.
- Include the eBay item number or order number and your email address with your return. If you would like to do an exchange enclose those details
- If you have any special instructions, be sure to include them also.
- On single jewelry items - You will receive a full refund including shipping paid or our US 1st Class rate, whichever is less. (No return shipping unless the item not as described)
- Lots & Other items – Lots are only returnable as a unit. We will return only purchase price, no shipping either way. (Unless item was not described correctly)
- Return via 1st Class Mail to: Raefield Designs 997 Kensington Rd. Kensington, CT 06037
- Questions? Email us: raefielddesigns@comcast.net
We accept returns FOR ANY REASON. Please return the item promptly within 30 days of receiving item, in the original packaging. Full refund will only be granted if original plastic bag with inventory tag is included. You can ship back in any appropriate box or envelope. *Returns without original bags and tags will be subject to a 20% restocking fee. On single jewelry items - You will receive a full refund including shipping paid or our US 1st Class rate, whichever is less. (No return shipping unless the item not as described) or there is an issue with the item, if this is the case US buyers can request that we email them a postage paid return label. International buyers can request reimburstment for return shipment only if a quote is given and approved buy us before item is shipped. Lots & Other items – Lots are only returnable as a unit. We will return only purchase price, no shipping either way. (Unless item was not described correctly)
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