Policies
RM Trading policies and Terms &
Conditions - PLEASE READ before contacting us.
Purchases
We currently accept purchases and payments from US and Canada based eBay and
Paypal accounts only.
All of the listed items are in stock and ready to be shipped out on demand.
All of our items are brand new, never used. Most of the items come in wholesale
packaging if not stated otherwise in the listing.
Please make sure that you purchased all of the items intended before checking
out in order to take the advantage of our Shipping discount (see
checkout and shipping section for more details).
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Payments
The following forms of payment are the only payment types that are accepted:
Paypal. Most major credit cards are accepted as well through Paypal only.
We do not accept direct Paypal payments. All purchases will have to go
through our Marketworks checkout first. Upon checkout completion you will be
directed to Paypal from where you can send your payment.
Please see our Checkout section for full details, instructions and
information.
All California purchases are subject to 8.25% California Sales Tax - no
exceptions. All payments need to be made within seven business days of the
auction / purchase end date.
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Checkout
All purchases have to go through our Marketworks checkout. Upon checkout
completion you will be directed to Paypal from where you can send your payment.
Instructions:
Please purchase all of the items that you like before checking out. If you
are purchasing multiple items please purchase all of the intended items before
checking out in order to be able to take the advantage of our Shipping discount
on multiple item purchase. If you purchase more then one item but checkout for
each item individually the shipping discount will not be applied.
After every purchase you will receive a purchase conformation e-mail. To
checkout please open the e-mail and click on the checkout link within the
e-mail. Subsequently, if you do not prefer to wait for the e-mail, you can click
on the checkout link here, in
the listing or you can go to
www.marketworks.com and click on the buyer checkout at the top of the
page.
Marketworks checkout is completely secure and it does not retain any of your
information. The only thing that you need to enter / do in the checkout is your
shipping address, adjust the shipping options (add insurance if wanted and such)
and choose your shipping method. Please note that your order will be shipped out
to the address that you enter as your shipping address in the checkout
regardless of your Paypal or eBay address. Upon checkout completion, if paying
via Paypal you will be directed to Paypal from where you can send your payment.
All of the purchased items will be automatically combined in the checkout and
all of the applicable discounts will be automatically applied as well. Please
note that the items that you already checked out for will not show in the
checkout if you purchase more items after the checkout is complete for any of
the previous purchases. You will need to checkout again (shipping discount will
not be applied in this case).
In case of any problems, questions or inquiries please see our Help / FAQ
section before contacting us. There is an 90% chance that you will find the
answer to what you are looking for there.
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Shipping
We usually ship within 24 hours of payment clearing time in our account Mon -
Fri. Daily shipping cutoff time is 11 PM PST. We are closed weekends and on all
major and minor holidays alike. All orders received during that time will be
processed on the following business day if not stated otherwise.
We ship to any place that has a valid US or Canada zip code for a flat rate
stated in the listing. Default shipping method is USPS (United States Postal
Service) First Class mail for US and USPS Airmail Letter Post mail for Canada.
Different shipping methods can be chosen during the checkout.
USPS First Class mail has an average shipping time of two to fourteen
business days depending solely on your location and USPS. USPS Airmail Letter
Post mail has an average shipping time of six to fifteen business days depending
solely on your location and USPS and Canada Mail. Please note that Canada
shipping time may vary couple of days especially if the packages get held up by
the customs.
We offer shipping discount on multiple item purchases. If you purchase more
then one item we offer flat shipping discount of $2.99 Shipping discount works
like this: the highest shipping rate is taken as a primary shipping cost and
thereafter each additional item will be only $2.99 to ship.
I.E. If the shipping for the first item purchased is $4.99, second item
$5.99, third item $3.99 you would pay $5.99 + $2.99 + $2.99.
All of the orders will be shipped out to the address that was entered as the
shipping address during the checkout regardless of your eBay or Paypal address.
Please make sure that you provide us with your full address (please do not
forget apartment numbers, check for spelling errors and such) as we print
shipping labels directly from the checkout to eliminate human error.
If USPS fails to deliver your order due to an incorrect address your order
will be reshipped once we receive it back from USPS. We will however have to
charge new shipping charges in the original shipping charge amount. If you would
like us not to reship your order a full order cost refund will be issued minus
original shipping charges.
Once your order is shipped out and received by USPS our responsibility ends.
If USPS reports your order as delivered but you have not actually received it we
can file a claim with the USPS on your behalf and will provide you with the
claim number. That is all that we will do. Form there on you will have to pursue
the matters with the USPS.
Insurance covers your order from the purchase time until delivery. If your
order arrived damaged or if the package gets stolen or lost in the mail - it is
covered by the insurance. Insurance does not cover shipping charges or items
that USPS reports as delivered but were not received.
We also offer extra insurance which can be added during the checkout for
$1.00 per item. Extra insurance will fully cover your order from shipping date
until you receive it. If you do not receive your order in timely manner or if
the USPS reports it as delivered but you have not actually received it - no
worries. If you got the insurance you are covered and we will take care of
everything for you. Please note that extra insurance does cover shipping charges
as well.
All of the orders under $100.00 are shipped with Free Delivery conformation
number. All of the orders above $100.00 are shipped with Free Signature
Conformation number (somebody will have to be at the delivery address to receive
and sign for the order otherwise it will not be delivered by the USPS - it is
the recipients responsibility to make sure that someone can receive the
package).
If your items arrive damaged, defective or if you receive anything different
then what you ordered do not worry as we will take care of it for you. For exact
information and details please see our Help / FAQ section.
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Feedback
Due to a large volume of feedback that we process on daily basis we leave
feedback automatically. Once you receive your order and when you are ready to
leave feedback please go ahead and leave the feedback. We will automatically
leave the feedback in turn for you.
Negative Feedback - Please do not leave negative feedback if you have not
contacted us beforehand. We stand behind our items, service and anything else
that we do or provide 100%. We will work with you to solve any and all of the
problems to mutual satisfaction. That is our guarantee.
Please remember - we cannot fix the problems if we do not know that they
exist.
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Help / FAQ
Please see the most frequent questions that we usually receive and their
answers.
1. Do you offer shipping discount on multiple item purchase?
Back
Yes we do. Please see our Shipping section for more
information.
2. How do I buy multiple items?
Back
You purchase them in the same way as when you are purchasing only one item
IE. purchase one item then purchase one more and repeat until you have purchased
all of the items that you want.
3. How do I take an advantage of your shipping discount offer?
Back
Purchase all of the items that you want first then proceed to checkout. All
of the items will be there automatically combined and all applicable discounts
will be automatically applied.
4. I followed your instructions for multiple item checkout but only one
item is showing up in the checkout?
Back
eBay is sometimes a bit slow to send your purchase information to our
checkout. Please wait a couple of minutes and then try checking out again.
5. Is this item compatible with my device?
Back
Please check the compatibility section of the listing. If your device is
listed there then it is. If it is not then the item is not compatible with your
device.
6. I entered the wrong shipping address in Paypal / eBay. Can you ship to
this address? Back
It does not matter what address you entered as your shipping address in eBay
or Paypal. Your order will be shipped out to the address that you entered as
your shipping address in our checkout.
7. I have not received my order?
Back
Please check our Shipping section for shipping times.
Shipping times are also posted in the checkout and shipping conformation e-mail
that you will receive after your order ships. If you do not receive your order
in that time please contact us right away.
8. I have sent payment couple a days ago - why have you not shipped my
order? Back
If you sent payment on Friday after shipping cutoff time your order
will be shipped on the next business day. If you sent your payment during a
holiday it will be shipped out the next business day. Some payments need to
clear before we can send the orders out - clearing time depends solely on your
Paypal account and it can range from 1 - 7 business days. Clearing times can be
seen in your Paypal account. We ship only after the payments clear. If your
payment clears on Friday after the shipping cutoff time or on a holiday your
order will be shipped the next business day.
9. My items arrived broken/damaged/defective. What can be done?
Back
Please contact us right away and we will take care of it for you as all of
your purchases are always covered by us. Please see our
Help section for more information.
10. I have sent you an e-mail. Why have you not replied?
Back
We have a 24 - 48 hour reply time. We answer all of the e-mails received in
the order received. Please check your spam filter settings to see if they are
blocking our replies, add us to your safe list or double check your e-mail for
errors. If you contact us through eBay messaging system make sure that you do
NOT check hide my e-mail option as it will prevent you in receiving our reply.
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Contact
If you have any questions, concerns or need assistance with anything please
do not hesitate to contact us right away. We have a 24 - 48 hour reply time and
we reply to all e-mails received in the order in which they were received.
When contacting us to assure that you receive our reply as soon as possible
please check the following:
- if using eBay messaging system make sure that "hide my e-mail" option is
not checked (you will not receive our reply if it is)
- make sure that you add us to your safe list and that your spam blocker is
not blocking our e-mails (we do not reply to spam blocker conformation e-mails)
- make sure that you provided us with the correct reply e-mail and that your
e-mail account is not full
shipping@ipod-tech.com
- for all questions regarding shipping
items@ipod-tech.com
- for all questions regarding our items
support@ipod-tech.com
- for all other questions
Please make sure to e-mail us to the corresponding e-mail as your question
to avoid any delays in reply time.
Our business hours are Mon - Fri 12 - 4 PM PST. We are closed weekends and on
all major and minor holidays.
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About us
RM Trading provides great customer service support, fast shipping and overall
great and safe buying experience. Our dedicated customer service team will
answer most of your questions within 48 hours and will provide superior service
at all times during the transaction and even after.
Established in 1995 RM Trading keeps pursuing excellence in ever changing
world of accessories by bringing innovative and exciting products to you at
competitive prices with our unmatched service and support at all times.
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