Customer Satisfaction:

Customer satisfaction is our top priority. We want you to receive 5 star customer service. If there is a problem with your item or our service, please let us know and we will do our best to make things right. If you have any questions or concerns, please don't hesitate to contact us.

Payment:

• We appreciate receiving payment within a week. Please contact us if your payment will take longer and we will make arrangements with you.
  
• Payment must be received and cleared before we will ship your item.
  

Checkout:

Our checkout system is provided through vendio, our inventory management solution. Online payments are accepted through paypal. If you have any problems with our checkout system, please contact us and we will send you a paypal invoice.

Gifts:

If your purchase is a gift, please let us know. We are always happy to include a small note for you.

Shipping:

• Mailing time: We try to ship items within 24 to 48 hours of receiving payment. If shipping time is critical, please let us know before ordering.
  
• Delivery time: In our experience, from our location, priority mail packages are usually delivered within a week. Parcel post packages may take up to two weeks.
  
• Alternate addresses: If you need your package shipped to a different address, please make arrangements with us before making your purchase.
  
• Shipping Cost: In most cases we offer shipping options. Priority mail is more costly than parcel post mail, but usually arrives more quickly. Due to recent postal rate increases and added dimensional weight requirements on larger packages, the priority mail option may seem very expensive on our large items.
  
• Discounts: If you are purchasing multiple items from our store, please contact us for combined shipping quotes. The discount will be based on packaged weight, size of your items, and your location.
  
• Delivery confirmation: We provide free delivery confirmation service on our U.S. parcels. The post office scans a package upon delivery to show both parties that it has been delivered. As an added bonus, they sometimes provide tracking information for packages while they are enroute to their destination. They do not always provide this service though. It seems to be hit and miss.
  
• International Orders: If shipping to your country is not posted in the listing, please contact us for a quote. Shipping cost is determined by a package's size and shape.
  We generally ship packages that are under 4 pounds with first class mail international. If packages are over 4 pounds, we tend to use prioirty mail international. However, to a few countries, like Italy, we can only ship with express mail international mail.
  
• International tracking: If you need your package to be trackable, in most cases, you will need to spend more money. If you want tracking, you will need to choose express mail shipping. If you don't see the express mail option, please email us for a shipping quote.
  
• Customs: We declare the actual value on our cusoms labels. You may have to pay an additonal customs duty in your country.
  

Returns:

• We have a no hassel return policy
• If you are unhappy with your purchase, please contact us within 3 days of receipt and let us know why.
• As long as your item is still in brand new condiion, we will be happy to refund your money.
• We will need to receive and inspect your return before a refund will be given.
• We do not refund shipping charges.
• On items, that were purchased with free shipping, we will deduct our shipping costs from your refund amount.
• To speed up the refund process, please include your auction item number or user id with your return.
  

Feedback:

• We value the feedback process.
• We leave positive feedback once your item is shipped.
• We really appreciate your positive feedback and high detailed seller ratings. Our top prioirty is providing 5 star products and customer service.