1. Process Introduction

• LOCAL Pickup is only available on items when stated in our listing.
• No exceptions will be made, only items marked as local pickup will be available on site.
• A five dollar ($5) PER ITEM pickup fee is applied to all items.
• This fee is for processing, and still provides great value and savings.
• We ask that products be picked up within one business week of winning an auction.
• If you are unable to pick up your product with in this window please contact us. We are not responsible for damages or losses of/to an order after this window.
• We prefer cash for local pickups, Paypal is also an option.
• We cannot process debit or credit cards at this time, although we are working to implement this capability.
• All items must be won/bought online before arriving.
• Our operations are based out of a warehouse with a office complex.
• Please inform our loading dock attendants you are there for a Local Pickup.
  
• No appointment is necessary, although we appreciate an email a day before so we may prep your order, this is especially important for customers traveling a long distance. Please note in your message if you are coming from out of state, or driving a long distance.
• NO computer system or WiFi will be available for customer use, in any situation.
• Customers are NOT ALLOWED passed the loading dock area and are not allowed in any part of our warehouse.  
• Due to insurance and company security regulations
• We only handle support requests through the "Ask the seller a question" form.  So please direct all your questions regarding driving directions through that channel.
• PLEASE understand when picking an item up there is a wait time while we gather your order. The wait time depends on how many items are in your order and the size of the specific product(s). There may also be a line at our facility, as our services are popular.
• Our friendly staff will place all your orders in your vehicle for you.

2. What do I need to bring?

• All customers are REQUIRED to bring paper work.
• Paperwork refers to a print out of your order information and/or the eBay listing page, email confirmation, as well as your Paypal receipt if applicable. The more paper work you bring, the faster we can process your order. The most important information on the aforementioned items will be the eBay item number.
• If applicable, exact change if you choose to pay by cash(proffered)
• Exact change for the five ($5) dollar per item pickup fee.
• Photo ID if your picking up your item for another person.

3. What should I do before I leave for your facility?

• Please ensure your vehicle has adequate space to store the items you have ordered.
• Prep your vehicle for your products by making room, if applicable.
• Make adjustments to seats, if applicable
• Bring rope, if your item is large in size and needs to be secured to or in your vehicle.
• Clear objects from trunk or other applicable spaces.
• Have exact change for the five ($5) dollar per item pickup fee.
• If you paid by Paypal, please ensure your payment has cleared, it normally takes 2 hours on average for Paypal to clear a payment. You can minimize the time it takes for Paypal to process your payment by ensuring your Paypal account is verified.
  

4. Operating hours

• Tuesday and Wednesday 9:30AM to 12:00PM with a break for lunch during which we are are closed, we open again from 1:00PM to 4:00PM EST. 
• We are NOT open weekends, evenings or before/after the stated hours. 
• We are NOT open on major US Holidays.
• A day or two before/after a major holiday we may be working an abbreviated schedule or CLOSED, on those special days please contact us first through "Ask the seller a question" form, before coming to our facility. 
• No exceptions can be made to our pickup day/time window because of staffing schedules.

5. Driving Directions

6. Helpful IMPORTANT hints

• While driving on Divison Street, look for a sign on a fence as well as above our loading docks which read "The NEW home of PlanetOverstock"
  
• We are "behind" the Boonton Walmart..
• Our warehouse and office complex features a light green exterior paint.
• We share a parking lot with another company.

7. Maps & Pictures

8. Check list

1. Read the above information
2. Prepped paper work
3. Prepped exact change for item and pickup fee, if applicable
4. Read and understand pickup times