| - Frequently Asked Questions
| | | | |
|
|
|  |
|
|
PlanetOverstockFAQ
 |
Below you will
find our frequently asked questions, which will help you understand our
store policies and provide answers to the most common questions. We
encourage you to read through this page as well as
contact us, if you feel your questions were not answered below, or if
it
is product specific. We also suggest you read the listing you are
bidding on thoroughly.
Click [HERE] to return to our storefront
|
|
| Updated On
02/23/09 - Returning customer please note some terms and conditions may
have changed |
|
| The links
below will
help you navigate to the specific answers to your questions, or press
and hold
the "CTRL" button on your keyboard while pressing "F" to bring up a
search
box. With the search box open, you can search by
keywords, the less words used in a query the more successful
it will be. You may also simply scroll down to read the
document. |
|
|
|
|
|
|
|
About us
A reserve logistics leader, PlanetOverstock has been serving the value
driven secondary market for years, a testament to that we have tens of
thousands of customers who love our high quality product offerings at
market driven pricing. Whether through auction or direct sale, you will
not find better prices.
We are able to offer such a service because our return asset
examination facility process tens of thousands of products daily
from the top national retail chains. The products processed range from
customer returns to overstocked items.
|
|
|
Communication
I have a
Question before I buy, what do I do?
Use the "ASK SELLER A
QUESTION" form, on the item listing page that you have a
question about.
I have a concern
with something I bought, how do I contact support?
Use the "ASK SELLER A QUESTION" form on the listing you won, you
should still have the link to the listing in your e-mail or you can
find it under your "My Ebay" console..
What information
should I include?
The more information you include in communications with us the better
we may assist you, especially reference your eBay auction # in any
message. If you are emailing/calling us/visiting us please make sure
you included the aforementioned auction # and your eBay user ID.
|
|
|
Our
Products
PlanetOverstock specialty is baby merchandise, although we offer a wide
array of brand named products beyond that, from consumer electronics to
housewares. We receive returns from many national retail chains. So
stop by our eBay store frequently.
You never know what you will find, but it is almost certain to be
priced lower than anywhere else! |
|
|
Product
Conditions
What is the
condition of the products we sell?
Products offered on by PlanetOverstock fall into two categories, which
are "NEW" and "USED". You will find the condition of the
product
for which you are bidding on/buying in the "Headline/Title",
as well as marked using the eBay
"Item Specifics" tag. When
the "NEW" tag/status is applied, it infers the item(s) range from never
been opened (which are the majority), to items that have "distressed
commercial product packaging" (product box), or may be an opened box
item. The "USED" tag is applied for items that
have been used.
Please
note, products marked as NEW may still have "distressed commercial
product packaging" (product box),
most of our customers throw away the commercial packaging (product box)
and find it is not an issue. Keep this in mind when buying an item as a
gift or if you are a collector. Also note, the commercial packaging will inventory label(s) on it.
So your items are
"Brand New" and "Sealed"?
Most of the merchandise on PlanetOverstock is new and sealed in the
original manufacturers
packaging. Some items are retails shelf pulls, meaning that they may
have been opened but are
fully functional and cosmetically like new. Open box items are fully
tested and checked for all
components.
So the products
status will be stated in the listing?
Yes the product status will be listed, the only thing we do not mention
is if the "Products
Commercial
Box/Packaging is
distressed". We do not mention this as it has NO EFFECT on the product itself and
most
customers throw the products commercial boxes(s) out.
So what does NEW
mean?
New means the product is unused, but it could still be an
opened/distressed box product. Open boxed product
means some one bought it, took it home opened it and changed their
mind. In most cases the product
was not even removed from the packaging. In the case of distressed
commercial packaging, the most likely cause would be related to
shipping
or store handling. |
|
|
Payment
How
do I pay for an auction that I have won?
The winning bidder receives an email with automatic links to our
checkout process. This e-mail is
always sent to the e-mail address that is currently on file with your
registration at eBay. If a day
has passed since the auction that you won has closed, and you have not
yet received our winning
bid notice, it may have been sent to an old, outdated email account of
yours. Payment is made through
PayPal, PayPal is the only electronic payment system we use.
I
want to pay for this auction with a Money Order. What is the address to
mail my payment?
We no longer accept Money Orders, eBay Policy dictates we can no longer
accept non electronic forms of payment.
Can I pay buy
personal checks?
Sorry, we do not accepted checks.
If I
win multiple auctions, can I pay for them all at once?
We send separate winning bidder emails to you for each auction that you
have won. Each
email will contain a link to our checkout system. At the moment our
system treats each auction
as a separate transaction, so you will need to pay for each auction
individually. Although you may
contact us and inform us you are waiting to pay until all items that
you have bid on have been
completed. Also by waiting and contacting us we MAY apply the multiple
item shipping discount if applicable.
When is payment due?
Payment is due with in Three (3) Business Days (72 hours) of winning
the auction, the only exception are for people waiting for other items
so they can combined shipping (in which case you have a week) or you
plan on paying with cash for a local pickup. Local pickups must be
picked up with in a week of winning the auction/buy it now.
If
payment is not received in a timely fashion we will work within the
eBay frame work and it will be marked as a dispute, eBay's Unpaid Item
policy and eBay's User Agreement make clear that buyers must pay for
the items that they commit to purchase. Please note this action also
includes leaving negative feedback as well as an UNPAID item strike
against your account.
What
do I do if accidentally type in the wrong information during the
checkout process, and
something gets
declined?
If you accidentally type the wrong information and the transaction
gets declined, go back and try to retype the information. You may need
to contact us by e-mail
and we will help you resolve the problem. Please reference your eBay
auction # in the email.
Sales
Tax
PlanetOverstock charges sales tax for items shipped to: NJ as required
by law (7%) |
|
|
Shipping
How
much is shipping for your auction?
All shipping, freight and handling fees are posted on our listings. You can find the shipping charges to the right of
the
item picture, at the top of the page. In
some cases it will be a flat fee, in other cases eBay will require you
to log in as it will need your ZIP code from your profile to calculate
shipping fees.
All shipping fees are calculated
using a national carrier's public calculator. We have no
control over the set price.
Do you
ship merchandise to Canada, Mexico, Alaska or Hawaii?
NO, we only ship products to street addresses in the 48 mainland United
States, we do not make exceptions. Please do not email us regarding
this, as there are no exceptions.
Do
you ship to PO BOXES, APO/FPO, Puerto Rico, or other U.S. Protectorates
and Territories?
NO, we only ship products to street addresses in the 48 mainland United
States, we do not make exceptions. Please do not email us
regarding this, as there are no exceptions.
Special note
regarding APO/FPO
We would love to ship our products to the valiant men and women who
serve in the Armed
Services, but due to reason beyond our control(logistical, carrier,
tracking) we are unable to.
We continue to look for solutions so we might some day implement this
option.
Estimated
ground delivery map
Please note this
is an ESTIMATED ground delivery map, transit times may be above or
below stated time.
Can you
ship merchandise to other Countries or continents if the buyer is
willing to pay actual
shipping charges?
No, we only ship products to street addresses in the 48 mainland United
States. We will not make
any exceptions and we will not entertain request for air-freight
service to other countries.
I
would like to get this merchandise quickly. Is next day or second day
shipping available?
No, at this time we only offer ground service, which specifies 3-7
business day delivery time.
If I order
more than 1 item, can shipping be combined and will there be a discount?
We offer a shipping discount on items that can be shipped together. We
cannot combine shipping on items that cannot be shipped in the same
box. We reserve the
right to determine when this discount is used, in
most cases when this can be applied it will be. Also note, there is no
combined shipping discount on orders with free
shipping.
How do I
proceed to receive this discount?
You must contact us and alert us to the fact you have multiple items
won or pending to win, this
way we can apply the discount.
Where
can I find a tracking number for my package(s)?
If applicable our system will automatically send out a tracking number,
please do not
contact our support team asking for a tracking number if you did not
receive one as our support team will be unable to provide it to you. Customer service does not have access to tracking numbers.
Should
I purchase shipping insurance?
We
encourage all of our customers to do so, although it is NOT required.
While the packaging of your item is done with great care and
high
standards, there is always a chance something could occur
during
shipping. While occurrences are rare, modern shipping
companies handle huge volumes and there are always room for
errors. With that in mind
and at great cost to us, we offer 1$ shipping
insurance, you will find that option available during check out. |
|
|
Local Pickup
Is local Pickup
available?
Local Pick Up is not available UNLESS stated in the listings shipping
directions. We will not make
any exceptions.
I won
an auction and it states "Local Pickup", now what?
If you bid and won an auction that has a "Local Pick Up" tag then it
means you live in driving
distance from our warehouse, which is located at "601 Murry Rd East
Hanover NJ, 07936".
It also means you must read the following information below and on our
other "Local Pick Up"
information page Here.
Is
there a local pickup service charge?
Yes, a $5 surcharge is applied. This surcharge is attached to all items
that are picked up. This was instituted due to the overwhelming demands
of local pickup, and the need to acquire additional resources that were
bought/hired solely to provide this service.
Are
there directions for local pickup I can print out?
Please click Here for an easily printed direction sheet and more
information.
I
have other Local pickup questions that are not listed above?
Click Here for more information. |
|
|
Return Policy
What is the return policy?
We only accept returns when we have made a mistake, if you find this is
the case you must
contact us with in 96 hours (4 Days) after receiving your item, so
please check your item when
you receive it. If more then 96 hours (4 Days) elapses we reserve the
right to deny returns.
What if I changed my mind during
bidding or after?
We are sorry, we can not have a return policy that accepts returns that
is similar in nature to a retail
store, you can only return a product if we made a mistake, or if there
is something wrong with
the product (does not function). Any item returned is inspected
thoroughly and check against
our records, if a discrepancy is found we reserve the right to deny the
return. |
|
|
Other
What
if I won the auction but changed my mind, or I made a mistake/oversight?
We are sorry, if you won the auction and received the confirmation
email we CAN NOT provide a
refund as the item will be shipped to you and you will be charged. To
provide such amazing value to
our customers, certain well defined rules like this must be in
place.
Again, if you bid
on and win or buy an item from us, you MUST pay for it. If payment is
not received
your case will be reported to eBay as a dispute, which follows the eBay framework. When bidding or
purchasing items on eBay you are agreeing to the purchase contract set by eBay and the
store you are buying from. You can find out more regarding this policy here on eBay's Unpaid Item
policy and eBay's User Agreement pages.
Can you
edit the final price of the auction?
No, once an auction has been completed it is our policy as well as
a an eBay rule that we will not be able to edit the final
totals on a sale.
The
the product color looks a little bit different then it does in the
listing, why?
Due to differences in display technologies, settings and lighting, the
color of an item may appear slightly
different in person.
Buying
to give as a gift? Will your products make a good gift?
Please remember that PlanetOverstock is a liquidator of returned and
overstocked items, so a
products commercial packaging (the box) may be distressed. This has no
effect on the condition
of the product, if the tag says "NEW" then it is new, although it can
still have a distressed box.
Most of our customers do not find this a problem as most people throw
away the commercial
packaging (the box).
Do you provide
warranties?
We do not provide "warranties", although you will receive the product
you bid as described
in the listing. Any further product/technical support may or may not be
available through the
manufacturer.
Can I
purchase a warranty from you?
We do not provide or sell "Warranties". Any further product/technical
support may or may
not be available through the manufacturer. |
|
|
Awards,
seals, certifications, & compliances programs
|
 |
This icon
next to a member's user ID means that the seller meets the criteria for
being a PowerSeller---consistent volume sales, 98% total positive
Feedback or better, eBay marketplace policy compliance, and an account
in good financial standing. With this mark, you can be confident that
you are transacting with an experienced eBay seller who has proving
that they’re committed to customer satisfaction. |
|
 |
SquareTrade's
mission is to build trust in transactions
and to create a better online trading experience. SquareTrade
Seal Members form eBay's largest community of trusted sellers,
with millions
of listings displaying the SquareTrade Seal every day. The SquareTrade
Warranty Program is available on Seal Member listings, and is a service
provided to buyers to help make your buying experience a good one. |
|
 |
A member
since 2001, we have served and shipped tens of
thousands of products. Having a long established record on eBay is
important, so
you can see our record throughout the years and the quality we have
kept, and how we are and have been committed to serving our valued
customer. |
|
 |
For each transaction, the buyer and seller are
allowed to
rate each other by leaving feedback. Each feedback left consists of a
rating (positive, negative, or neutral), and a short comment. These
ratings that members leave for each other are used to determine
individual member profiles. The feedback score represents the number of
eBay members that are satisfied doing business with a particular
member. It is usually the difference between the number of members who
left a positive rating and the number of members who left a negative
rating. |
|
 |
ID Verify establishes an eBay member’s
proof of
identity, helping both buyers and sellers trust each other. In the ID
Verify process, a
third-party company (Equifax in the U.S.) works with eBay to confirm
members’ identity by cross-checking their contact information
using consumer and business databases. |
|
|
Verification increases the security of the PayPal
network and merchant ecosystem. Verified members have successfully
completed PayPal's Verification system to establish their identity. In
the U.S., a Verified member has added and confirmed a bank account with
PayPal |
|
|
|
Legal terms and conditions
Placing a bid with PlanetOverstock affirms you have
read and
agreed to the terms above. Although every effort has been made to
ensure the accuracy of all information contained herein
PlanetOverstock makes no warranty expressed or implied with respect to
accuracy of the information, including price, product editorials,
availability or product specifications. We are not
responsible
for events beyond our direct control and all content is subject to
change without notice.
eBay policy and rules may supersede the above, in those cases we defer
to their set policy. Product and manufacturer names/images are
used only for the purpose of identification. All other copyrights are
reserved by their respective holders. |
|
PlanetOverstock - PlanetOverstock1 - Planet Overstock - http://stores.shop.ebay.com/PlanetOverstock1
http://myworld.ebay.com/planetoverstock1/ - FAQ - Frequently asked Questions
|
|
|
) 
