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PNP Games sells video games, systems, and accessories for Nintendo (NES), Super Nintendo (SNES), Nintendo 64 (N64), Gamecube, Nintendo DS, all GameBoy, Sega Genesis, Sega Dreamcast, Playstation 1 and 2, XBOX, XBOX 360 and more!
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  • Return Policy
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Video Games (SNES, NES, PSP and more!)
  

Note: For all questions regarding returns, please contact us at returns@pnpgames.com


Please note that all returns require an RMA #. All returns sent back without an RMA # will not be processed.
By emailing our return dept. you agree that you have read and agree to all of the terms and conditions posted below.

PNP Games Return Policy
  • At PNP Games we back our products. We have a 45 Day Guarantee for most of our items, and even a 90-day guarantee on some items as well. We guarantee that your item will arrived and be in great working condition. We will accept any item you have purchased from us for replacement that is not working correctly.item please read our return policy in full and contact us before the item is sent back so that we can ensure that we are able to process it quickly.We will provide our address for returning your item once the return is approved.
    Note: Items sold as-is are final sale.

    The following items must be returned directly to the manufacturer should they be defective:
    Items made by Datel (Including Action Replays)

    Imported items (any item which is imported from Japan, such as the Dualshock 3 white and silver controllers, PSP GPS, Chotto Shots, etc...

    The items listed above are NOT eligible for refunds, you can obtain a replacement from the manufacturer only.
  • Please be sure to include a note with your return containing the following information:
    Date of purchase:
    Auction # or Order ID:
    Reason for return:
    Details/notes if an item is not working:
    Person who you contacted to notify us of the return:
    Your eBay ID:
    Replacement or refund preferred:
    Refunds are only available on brand new items that have not been opened. We cannot issue refunds on a brand new item once it has been opened.
  • Please allow 3-5 business days for us to process your return once we have received it. We will contact you via email once your return has been processed.
  • You have up to 45 days from the date you received a product to return it. Goods sent to us after 45 days (Unless the item states otherwise) are no longer eligible to be returned and will be sent back to you at your expense.
  • If you purchased an item by mistake or are simply unsatisfied with your purchase, we will refund you the amount that you paid for the item less a 15% restocking fee, provided that the item is not-opened. Please note that shipping costs are non-refundable. We also only refund return shipping costs on items that were shipped in error. On items which included free shipping, the re-stocking fee is 25%.

    Defective items returns

  • If the item you purchased is defective, we will send you a working replacement. In the rare event that a working replacement is not available we will send a refund.

    • Incorrectly shipped item returns

  • If you receive the wrong item. Do not open the item if it is sealed. If you open the sealed item we will not be able to process it as a return even if shipped in error. Please email us at returns@pnpgames.com and we will take care of things from there.
  • In order to fulfill returns/replacements we do require the item to be sent back to us in most cases in order to process your return. We will refund return shipping costs only if we shipped out the incorrect item.
  • All returned merchandise must be sent back to us in the same condition in which it was received.

    Software/Games

  • For all new, factory-sealed video games, we only issue refunds if the seal is still in tact, even if it was shipped in error. Once the item is open it is used, and we can only issue a replacement of the exact same item if it is defective.

    Other Terms
  • We are not responsible for return shipping costs. We will refund return shipping costs on orders where we shipped the incorrect item. In these cases, we will only refund the most economical shipping costs. For the USA this is First Class or Parcel Post, Canada: Lettermail(all games/small items should be sent lettermail) or Regular/Expedited Parcel(only on larger items!). We cannot refund international shipping charges outside of Canada and the USA. We do not refund for insurance/delivery confirmation/signature or any additional options you may choose to purchase.
  • We reserve the right to send you a replacement en lieu of a refund, or a refund instead of a replacement as deemed necessary.
  • If you are returning part of an item (Ie... you bought a system and a controller is not working), please return only the portion of your order that is defective.
  • Any defective items which are returned and are not defective will be reshipped at the expense of the customer.

    Refused Items/Incorrect Addresses
  • A delivery from PNP Games should never be refused. Any refused items are subject to our refused merchandise return policy. These items are subject to a 25% restocking fee. All refused items will be refunded, less the restocking fees, shipping charges we incurred for sending the item out, and return shipping charges we were charged for receiving the item back to us.

    This includes, but is not limited to:
    • Refusal of delivery for an order the customer wanted to cancel but could not because the product had already been shipped.
    • Refusal of delivery of the product because the customer no longer wants it as a result of one of many reasons that normally falls under "buyer remorse".
    • Refusal of delivery because the customer does not want to pay any import duties or fees imposed by a country's government. PNP Games is not responsible for any import fees as they may vary from country to country and we do not have any information or advice in regards to import duties. We cannot mark your package as a gift, or declare it for a lower value.
    • Failure to provide a sufficient address resulting in an incorrect or non-delivery, in which the merchandise is returned to us.
    • For items returned to us due to an incorrect or insufficient address.

    We will provide our return address and details on returning the item when you email our returns department.


 
 
 
 


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