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Frequently
Asked Questions
Thank
you for your interest in MovieGoods! At
MovieGoods, we are pleased to offer top quality
products at competitive prices. We stand
behind our products and our commitment to customer
satisfaction.
The
following are answers to the most commonly asked
questions our customers have. If you cannot find
the answer to your question, please feel free
to contact us - we would be happy to help you!
- What
is the condition of the product that I am viewing?
- Is
this poster a reproduction or an original?
-
Is the image accurate?
- How
are your products packaged for shipping?
- How
do I pay after I have won?
- What
are my payment options?
- What
do you charge for shipping?
- What
is your return policy?
- What
should I do if my order has not arrived?
- Is
sales tax added to my order?
- What
if you run out of stock on the item I want?
- Do
you sell movies?
- Okay,
I know you don't sell movies. What DO you sell?
- What
are the sizes of the various products?
- Does
the MovieGoods logo or Web address appear on
the poster itself?
1.
What is the condition of the product that I am
viewing?
All
posters sold on by MovieGoods are rated using
the following grading system:
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Mint
or brand new
|
Never
hung in a theater. Looks brand new. In most
cases with newer releases it is straight from
the printer, through us to you. If it is a
vintage product, it will have had lots of
TLC over the years. |
|
Near
Mint
|
May
have hung in a theater. If the item is rolled,
it may have tiny holes in the corner borders
and very slight edge wear. If it is folded,
it could also have slight creases on the fold
lines. |
|
Very
Good
|
May
have hung in a theater. If the item is rolled
ii may have more than one hole in each border
corner. It may have minor edge wear and slight
creasing. If the item is folded, it could
also have slight separation along a fold line(s)
and slightly more creasing. None of these
issues would be obvious if the poster was
framed. |
|
Good
|
More
than likely hung in a theater. There will
be edge wear and it should have small tears
or holes on the border that will not affect
the artwork. Each tear should measure no more
than one inch. Tiny pieces of border may be
torn or missing. The item could have minor
fading or condensation wrinkles. There could
be some tape marks. If the item is folded,
it could have separations in some places along
the fold lines. Some of the condition issues
may be visible if framed with no touch ups.
|
|
Fair
|
Will
have hung in a theater. This item will potentially
share all the same characteristics as an item
in good condition. There could be larger tears
and holes. There may also some bleed through,
stains or other defects that could affect
the poster's artwork. With restoration these
items can be restored to their original shape
before framing. |
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Poor
|
Definitely
hung in a theater. In most cases the item
has seen better days. The item could have
larger tears or pieces of the poster missing.
There could be serious fading. We seldom sell
items in poor condition unless they are very
rare. They would require some meaningful restoration.
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2.
Is this poster a reproduction or an original?
A
large number of our listing are originals. Unless
a poster is specifically indicated as an original
item, it is a commercial reproduction of an original.
Descriptions for common original items include
1 Sheet Posters, Half Sheets, Lobby Cards, Inserts,
Window Cards and 3 Sheet Posters. Please click
here for a more detailed description of the
different types of posters If you have questions
about a specific item, contact us anytime.
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3.
Is the Picture in the auction Exactly what I will
get?
MovieGoods
uses state-of-the-art wide format scanning systems
in order to assure the accuracy of every item
we show. The image that you see on your
screen will vary slightly in color depending on
the type of monitor and settings used for viewing.
All folded products have been unfolded
and scanned from their stored state.
With this in mind, some images will appear to
show some glare/haze lines where vertical or horizontal
fold lines exist (this occurs when the folded
part of the poster passes over the camera during
the scanning process. Since the poster is NOT
FLAT at this point, the camera is unable to take
a fluid scan and hence, hazing occurs).
These are NOT flaws in the posters. Other
slight color shading might occur due to improper
calibration and there may appear to be slight
streaks in the image due to small specks of dust
or dirt on the glass plate used for scanning.
If you have questions regarding the accuracy of
the image you see on the screen, please contact
customer
service for verification.
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4.
How are your products packaged for shipping?
All
of our items are carefully packaged in order to
guard against damage. Unfolded posters are shipped
in heavy-duty reinforced cardboard containers
or FedEx tubes. Items such as folded posters,
stills, press kits and lobby cards are packaged
in heavy-duty cardboard reinforced envelopes.
All of our products are packaged in a way that
ensures they arrive to you undamaged and in the
described condition.
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5.
How do I order items?
Please
allow at least 1 hour after the auctions closes
or you use the "Buy Now" option to give
our auction management system time to get the
auction information from eBay. You can click below
to go to our secure checkout
https://checkout.channeladvisor.com/checkout/1252/CheckoutLookup.asp?lang=en&p=22053730&t=&fc=1&reason=A1
If
you have problems paying for your item, please
contact anytime via email, or via telephone at
1-866-679-0118 (US and Canada) or (702)
382-7414 (International).
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6.
What are my payment options?
MovieGoods
offers three payment options:
- Secure
Online Ordering - You may use your credit
card (Visa, MasterCard, Discover Card and
American Express) or PayPal to pay for your
purchases. In order to protect your ordering
information, your personal information is
encrypted using the latest security technology.
None of your ordering information, including
credit card number, name and address, can
be read during transit.
- Telephone
Ordering - If you do not wish to use MovieGood's
secure transaction system, you may select
the "phone order" option found on the order
form. Please fill out the entire order form,
and then call us at our toll free number (1-866-679-0118)
to provide your credit card information over
the phone.
- We do not accept mail in payments.
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7.
What do you charge for shipping?
Shipping
and handling fees are calculated at the time that
you make your order. Fees may vary, depending
on where the item is to be shipped to, and what
delivery method is chosen. We currently offer
a flat shipping rate for most locations worldwide.
Please see our section on Shipping
for more information.
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8.
What is your return policy?
MovieGoods
guarantees your order against any bending, tearing,
breaking or any other kind of damage, which may
occur during this shipping process. All of our
items are carefully packaged in order to guard
against damage. Unfolded products are shipped
in heavy-duty reinforced cardboard containers
or PVC tubes. Items such as folded products, stills,
press kits and lobby cards are packaged in heavy-duty
cardboard reinforced envelopes. All of our products
are packaged in a way that ensures they arrive
to you undamaged and in the described condition.
If
you receive a package that has been damaged during
shipping OR if you are in any way unsatisfied
with the items you have received from MovieGoods,
please contact our customer service department
within 5 days of receiving your order and we will
be happy to assist you. MovieGoods will credit
you for all products returned to us in re-sellable
condition. Please contact our customer support
staff before sending back any items.
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9.
What should I do if my order has not arrived?
MovieGoods
ships from multiple locations. Currently we ship
out of our head office in Las Vegas, NV and our
warehouse in Canada. Delivery time estimates may
differ, depending upon the shipping method you
requested and the location your order is shipped
from. Detailed shipping rates and estimated delivery
times can be found on our shipping
information page.
For
peace of mind, we recommend that you consider
purchasing an upgraded shipping method to ensure
that your investment is fully protected. Our basic
shipping is handled through the US post office.
This method is not trackable, insured or guaranteed
within a particular time period. Our faster delivery
method is handled through FedEx ground service.
This method of shipment is insured and trackable.
.
If
you have any questions regarding the shipping
of your order, please contact us.
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10.
Is sales tax added to my order?
Shipments
to Nevada residents will be charged a 7.75% sales
tax.
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11.
What if you run out of stock on the item I want?
Due to the large volume of business and occasional
inventory errors, MovieGoods may run out of a
product before your order can be filled. In the
event that a product you ordered is no longer
in stock, we will contact you immediately and
arrange either a replacement or a refund.
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12.
Do you sell movies?
No.
MovieGoods sells only movie memorabilia.
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13.
Okay, I know you don't sell movies. What DO you
sell?
MovieGoods
sells a wide variety of movie memorabilia, including
movie posters, theater advertising, and books.
To find out more, click here.
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14.
What are the sizes of the various products?
Let
Andy be your guide! Click here
to find out the various descriptions and sizes
of the movie products that we sell.
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15.
Does the MovieGoods logo or Web address appear
on the poster itself?
No.
The logo or web address that shows on your screen
is a watermark used by MovieGoods to discourage
pirating of images from our web site. Your poster
will arrive without this watermark.
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If
you still have any questions, please contact anytime
via email, or via telephone at 1-866-679-0118
(US and Canada) or (702) 382-7414 (International).
Feel free to check back often at our FAQ page
as we will be adding new information on an ongoing
basis!
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