Frequently Asked Topics:
Contact Information:
How do I contact you with specific questions about a specific jewelry that I am interested in?
We will respond to you immediately to assist you in making the correct decision. Customer Care service is available from 9am to 5pm Pacific Standard Time 7 days a week. The purchases online will be processed 24/7. Toll free number: 877-729-5374. Email us via email address: ebay@jewelrypayless.com, or you can Click Here to send us a message.
back to top
Our Guarantee:
What is your warranty policy on the jewelry?
JewelryPayless offers 30 Days guarantee that items we ship to you will be the quality, weight, size and style described herein. If any item you receive is not substantially the same as described, upon our receipt of the nonconforming item in new condition and accompanied by all documents we shipped to you with the item, at the option of JewelryPayless, JewelryPayless will either replace the item with an item that is substantially as described herein or refund all amounts you paid, including shipping and handling costs.
back to top
How can I be sure of the authenticity of your jewelry?
Our jewelry represents commitment to fine quality and outstanding value at super low prices. Our jewelry has support from our customers through their 100% positive feedback. More specific product and authenticity information about jewelry items may be available by contacting ebay@jewelrypayless.com..
back to top
Checkout
back to top
How can I be sure my order has been received?
When you enter your payment information and click "Confirm Order" on the final review page, we'll give you an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped. Please call 877-729-5374 for tracking number.
back to top
Payment and Billing
What forms of payment does JewelryPayless accept?
JewelryPayless accepts the following forms of payment:
back to top
When will my credit card account be charged?
Your credit card will be charged immediately and a payment received notification email will be sent to us.
back to top
Is online ordering really safe?
Encryption:
Encryption is a process by which we use software to scramble sensitive information while it is in transit to eBay and to JewelryPayless.
Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.
How Does Encryption Work?
Encryption is based on a key that has two different parts. The public part and the private part. The public part of the key is distributed to those you want to communicate with. The private part is for the recipient's use only.
When you send personal information to JewelryPaless during credit card payment, you use JewelryPayless's public key to encrypt your personal information. That means, if at any point during the transmission your information is intercepted, it is scrambled and very difficult to decrypt. Once JewelryPayless receives your encrypted personal information, we use the private part of our key to decode it.
What Kind of Encryption Software Does JewelryPayless Use?
JewelryPayless currently uses the industry-standard SSL (Secure Sockets Layer) encryption. But we continue to keep up with the current technologies in order to provide the best security for our customers.
What Information Does JewelryPayless Encrypt?
JewelryPayless encrypts all personal information you give us when you place an order online. Remember, if you feel uncomfortable providing any of this information online..
How Safe is Encryption Really?
Providing encrypted information online is as safe as doing it over the phone.
back to top
Sales Tax
How is sales tax calculated for my order?
It is very important that your order is processed correctly. We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment. We are required to collect tax only within California State only.
Please note that onscreen total reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.
back to top
Shipping and Handling
Shipping Rates & Methods:
IMPORTANT! Call 877-729-5374 for shipping upgrades.
DOMESTIC:
Domestic
Shipping Options |
Shipping Company |
Shipping Method |
Cost
(USD) |
Insurance |
Each Additonal Item |
Estimated Delivery Time |
| Standard |
 |
USPS First Class |
$4.95
|
Optional
($1.30)
|
$2.00 |
4-6 business days |
| Upgrade |
|
USPS Priority |
$7.95
|
Optional |
$2.00 |
1-3 business days |
| Upgrade |
 |
UPS Ground |
$8.00
|
Included
|
$2.00 |
4-6 business days |
| Upgrade |
|
UPS 3 Day Select |
$16.00 |
Included |
$2.00 |
3 business days |
| Upgrade |
|
UPS 2nd Air |
$25.00 |
Included |
$2.00 |
2 business days |
| Upgrade |
|
***UPS Next Day (Overnight Standard) |
$40.00 |
Included |
$2.00 |
1 business day |
| Upgrade |
|
***UPS Next Day Saturday Delivery |
$59.95 |
Included |
$2.00 |
1 business day |
*** UPS Overnight Shipping is NOT guaranteed if order is placed after 12 noon PST.
IMPORTANT!
- All items will be shipped out via standard shipping method indicated above in green. For upgrading the shipping methods please call us via 877-729-5374 before making the payment. ATTENTION! Notes added to the PayPal payment will not be read.
- UPS does not deliver on Saturdays.
- Insurance ($1.30) is offered for standard domestic shipping. NOTE! Lost package that has no insurance will not be rectified by JewelryPayless. There is no exception. Insurance is included when the shipping method is upgraded to UPS.
Do you ship internationally?
Yes. JewelryPayless currently ship to the following areas: Europe , Australia , Canada , and Japan . If you are not part of these areas please contact us for authorization at ebay@jewelrypayless.com or call us at 1-626-571-5877. Duties and fees are the responsibility of the recipient.
back to top
INTERNATIONAL:
International
Shipping Options |
Shipping Company |
Shipping Method |
Cost
(USD) |
Insurance |
Each Additonal Item |
Estimated Delivery Time |
| Standard |
|
International Airmail |
$4.95 |
Optional
($1.30) |
$2.00 |
7-10 business days |
Upgrade Worldwide |
|
Global Express Mail |
$29.95 |
Included |
$2.00 |
3-5 business days |
Upgrade Canada |
|
Global Express Mail |
$16.50 |
Included |
$2.00 |
3-5 business days |
IMPORTANT!
- All items will be shipped out via standard shipping method indicated above in green. For upgrading the shipping methods please call us via 626-571-5877 before making the payment. ATTENTION! Notes added to the PayPal payment will not be read.
- We only ship to Australia, Canada, Japan, and Europe for international orders. If you are not located within these areas, please email us via ebay@jewelrypayless.com.
- We do not accept international orders over $300 without pre-approval.
- For international purchases above $50.00 we strongly recommend shipping upgrade to USPS Global Express, which includes insurance. For purchases above $100.00 USPS Global Express is required.
- Insurance ($1.30) is offered for standard International Airmail. NOTE! Lost package that has no insurance will not be rectified by JewelryPayless. There is no exception. Insurance is included when the shipping method is upgraded to Global Express Mail.
back to top
When will my order arrive?
Click on the following link for detail: Shipping & Handling Costs. If you're trying to estimate when a package will be delivered, please note the following:
- Credit card authorization and verification must be received prior to processing.
- We cannot guarantee overnight orders placed after 12 noon Pacific Time for next day delivery.
- UPS deliveries occur Monday through Friday, excluding holidays.
- United States Postal Service deliveries occur Monday through Saturday, excluding holidays.
back to top
Can my order be shipped to different addresses?
Yes. Upon checkout, you will be asked to enter Billing address and Shipping address. These two addresses do not have to match. Please note that the billing address information has to match your credit card information in order to process the payment.
back to top
What is your return policy?
JewelryPayless provides a 30-days, no questions asked, money back guarantee on all products and services purchased, except special order items. If any reason you are not satisfied with your purchase, simply follow the instruction below:
REFUND:
A 15% restocking fee is charged for returned items. NOTE! All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:
- Return the merchandise to us within 30 days of delivery date.
- The products must be returned in new, resalable condition. NOTE! Used items will be discarded at will not be sent back.
- You must include all packaging materials.
- You must pay for any return shipping expense.
- Display the order # prominently on the outside and inside of the box to avoid delays to your refund.
Click on the following link to download the return form for exchange:
http://www.jewelrypayless.com/JPLebayreturnform.doc
EXCHANGE:
- Return the merchandise to us within 30 days of delivery date.
- We only allow one exchange per item within the 30 days period.
- There is no restocking fee. IMPORTANT! A fixed payment of $4.95 for shipping & handling fee is required to be paid upfront before we can ship out the exchanged item(s). This amount can be paid either by money order, paypal, or personal check. NOTE! If you plan to pay via PayPal please reference the PayPal transaction ID so that we can verify this payment.
- The products must be returned in new, resalable condition. NOTE! Used items will be discarded at will not be sent back.
- You must include all packaging materials.
- You must pay for any return shipping expense.
- Display the order # prominently on the outside of the box to avoid delays to your refund
Click on the following link to download the return form for exchange:
http://www.jewelrypayless.com/JPLebayreturnform.doc
back to top
What your privacy policy for emails?
JewelryPayless respects your privacy. Your e-mail address is totally secure. The only personal information any visitor is asked to provide on this website is name and email address. This information will be used only by JewelryPayless and only to communicate with you. Any personal information collected on this website is specifically and knowingly provided voluntarily by our visitors. For questions concerning the privacy policies of JewelryPayless, please contact us at ebay@jewelrypayless.comor see our Privacy Policy letter for more detail.
Do you offer wholesale volumne discounts?
Yes, but only at our website at www.jewelrypayless.com. Please click on the following link to for detail: Wholesale
back to top
Jewelry Information
What size cubic zirconia stones compare to a specific equivalent diamond carat weight?
Since cubic zirconia is slightly less dense than diamonds, it is better to refer to cubic zirconia stones in terms of size. However, we understand that most people understand gemstones by carat rather than mm. Here is a chart:
4.0mm round: 0.25 ct tw
5.0mm round: 0.50 ct tw
5.5mm round: 0.66 ct tw
6.0mm round: 0.75 ct tw
6.5mm round: 1.00 ct tw
7.0mm round: 1.25 ct tw
7.5mm round: 1.50 ct tw
8.0mm round: 2.00 ct tw
8.5mm round: 2.50 ct tw
9.0mm round: 3.00 ct tw
9.5mm round: 3.50 ct tw
10.0mm round: 4.00 ct tw
10.5mm round: 4.50 ct tw
11.0mm round: 5.00 ct tw
back to top
How should I clean my sterling silver jewelry?
Since most of our sterling silver jewelry has a Rhodium plating, they will not tarnish like silver jewelry without it. Therefore, it only needs to be cleaned with jewelry cloth in order to remain shiny. However, using any "silver dip" or acidic solution will to clean it will damage the plating. Click here for jewelry cloth at our store.
back to top
How do I convert between mm and inch?
Use our mm and inch conversion tool. click here
back to top
What is Rhodium?
Rhodium is a silver-white metallic element, is highly resistant to corrosion, and is extremely reflective. It is used as a finish for jewelry, mirrors, and search lights. Rhodium was introduced to jewelry industry a decade ago to enhance the shininess and for preventing degradation for white gold and sterling silver. It is also used in electric connections and is alloyed with platinum for aircraft turbine engines. South Africa is the major source, accounting for almost 60% of the world's rhodium supply Russia is the second largest producer.
back to top
STAINLESS STEEL:
Stainless steel has in recent years been used increasingly in jewelry. The benefits include a high resistance to corrosion which prevents rust, a resistance to high temperatures, long term durability and a bright, easily maintained surface providing for a modern and attractive appearance. Stainless steel is also quite easy to clean and does not oxidize over time as does other types of semi-precious materials. These rings are comfortable and fashionable, a complimenting accessory to any style.
Electro-Polishing streamlines the microscopic surface of a metal object by removing metal from the object’s surface through an electrochemical process similar to, but the reverse of, electroplating. This process will improve the physical appearance. No fine directional lines from abrasive polishing, Excellent light reflection and depth clarity, Bright, smooth polish; uniform luster of shaped parts
back to top
How
magnetic bracelets work?
- Magnetic field improves the functioning of ferrous hemoglobin
(iron) in red blood cells that are responsible for the
carrying of oxygen around the human body. That's
why it helps you to feel more energetic. For the
same reason, it promotes healing.
- Electrical
current generated by the magnetic field around secretory
gland helps regulating hormone level in the blood stream.
Hormone level inside your body has vital influence on
the overall health. It is also the key to rejuvenation.
- All
senses of human tranverse to the brain through nerve
system as electrical signals. Magnetic field created
by the magnets interferces with the electromagnetic
field of the current of signals. Pain signals,
therefore could be reduced before it reaches the brain.
This is a popular and safe way of relieving pain.
- Testimonial
from one of our customers:
Amazing!! I have been experiencing some pain
in my shoulder due to an injury I sustained months ago.
I bought a magnetic bracelet not really knowing what
to expect. Within a few days I felt, suprisingly, a
reduction of pain in my shoulder. As a result of
this experience, I am now a believer in the
healing properties of magnets. I wear it everywhere and
I would strongly recommend it to those who are dealing with
nagging pains. It worked for me!!!
- Usage
Instruction
Initially, wear the health bracelet on your
right wrist with the two terminals facing upright. If
you do not feel any difference after 72 hours (3 days)
switch the bracelet to your left wrist with the two
terminals facing down. Experiment and then pick one
place to wear your bracelet for the next several weeks.
- IMPORTANT! DO NOT use magnetic therapy products if you
are pregnant or wearing any electro-medical devices
such as a pacemaker
back to top
|
) 
