Disclaimer: Because of the nature of auctions we would like to avoid any returns. We would like to say that all sales are final , but we understand that sometimes there are circumstances out of your control. Due to the amount of listing we do on ebay we have a very large volume of emails which makes it hard for us to get through all of them. For the best and most prompt service, please call us anytime during store hours (Mon-Fri 11am-8pm, Sat 11am-5pm EST): TOLL FREE: 1-800-616-5390 LOCAL: (716) 773-5339 Call us on any questions regarding one of our auction items. That way we can clear up all of your concerns before you bid and ensure that both parties are happy with the transaction. Our goal is your full satisfaction with any items that you win. Our Selling Terms: Winning Bidder MUST be prepared to complete this auction within FIVE (5) BUSINESS DAYS... payment of the winning bid can be via phone or paypal. We ship Fed-Ex Ground Service for shipments within the USA. We include full insurance on all outgoing shipments. We will only ship to verified and confirmed PayPal addresses. This protects us as well as our customers. New York buyers must add 8.75% State Sales tax. WE WILL ONLY SHIP TO THE BILLING ADDRESS OF THE CREDIT CARD MasterCard/Visa/ Discover/ AmericanExpress/Paypal