We offer a 100% satisfaction guarantee on our tails. If not completely satisfied return it we will either exchange for a closer color or send refund. To reach our store just call 513-265-2462 during our working hours of 9:00 am to 8:00 pm Eastern Standard Time if you would like to pay for your item by Visa/Mastercard, or you can use paypal, money order, or personal check. When Quality products and professional service are important TailsandTack is the only name you need to know. All tails are proudly hand made in America!