Return/Exchange Policy - Effective 2008

Returns/Exchanges will not be honored unless authorization has been given by Grassroots Computers RMA Department. To receive an RMA (Returns Material Authorization) number please send an email to help@grassrootscomputers.com with your ebay user name, item #, and details of the issue you are experiencing with your item. A Grassroots Computers Representative will reply, with further questions, details of how to get in touch with the manufacturer if your warranty is a manufacturer warranty, and the RMA exchange form. You must completely fill out that RMA form and email it back to the rep to be assigned an RMA#.

For items with a manufacturer warranty, customers must report to the manufacturer for any non-working item issues, even DOA items. Grassroots Computers will help you get contact info for the manufacturer. In the first 30 days you may return the item to us for exchange. Beyond that period you must contact the manufacturer of the item for an exchange. Paying return shipping cost on RMA exchanges is industry standard and will be charged by the manufacturer.

For any item that does not have a warranty period stated, there is no warranty implied or offered by Grassroots Computers.

Any warranty period offered by Grassroots Computers on items will be stated in each individual auction. Please keep a printed copy of your auction as proof of purchase to obtain warranty service.

Items that carry a Grassroots Computers warranty may be returned for an exact or similar exchange within the warranty period stated in auction. Warranty period starts from purchase date. If item is not in stock we reserve the right to refund as a last resort.

In the first 30 days after purchase all non-defective product may be returned in un-opened condition with all packing materials, retail box, UPC or other original items in place.

If the item works, but is not compatible with the customer's system, the customer may obtain an RMA# and send the item back for a refund minus a restocking fee at the discretion of Grassroots Computers.  The customer is responsible for research to make sure the item he or she orders is compatible with their computer system.

Shipping fees are non-refundable for defective and non-defective product returns or exchanges.

Customers are responsible for returning the item in original packaging with all included manuals, cables, software, etc. Products that are returned missing any part of the original packaging or materials included will be returned without exchange, repair or replacement at the customer’s expense. Returned packages must include some form of tracking and delivery confirmation, we are not responsible for lost or damaged items, please insure your returns.

International duties/taxes/fees will not be reimbursed. You must seek reimbursement from your government as they are the entity who collects and refunds duties and fees. You will need to show proof of product return, i.e. tracking number, etc.

This return policy applies to items with a value under $500, or a total order value under $2,000. All items purchased with values exceeding these limits are not eligible for return except at the sole discretion of Grassroots-Computers.