To comply with(Distance Selling) Regulations 2000 which applies to items sold at fixed price only, we offer an exchange or refund. You must inform us within 7 days of receiving your order, of your intention to return the them. Items must be returned within 14 days unused, unworn and in undamaged stock condition suitable for resale. Original tags must still be attached and in original packaging if this applies. Please note that for hygiene reasons we cannot refund or exchange items of an intimate nature. This includes briefs, bra sets that include briefs, thongs. Items bought under auction do not qualify for an exchange or refund under the Distance Selling Regulations, this only applies to fixed price items. Return postage costs are the responsibility of the customer. Postage costs are only refundable if the item is faulty.