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Q:What
is your return policy? |
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A:SATISFACTION
GUARANTEE - If you are not satisfied
with your purchase you may return it
within 30 days of the date of sale
or auction end date. We will NOT
accept items that have been worn,
resized, engraved or, damaged.
S&H and ins. fees are not
refundable. Returns must be mailed
in a sturdy box/padded envelope and
MUST include reason for return. |
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Q: Do
you combine shipping? |
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A:COMBINED
SHIPPING: To qualify for combined
shipping, items must be paid for in
a single payment and mailed in the
same box. EMAIL FOR COMBINED
SHIPPING INVOICE! Postal insurance
is optional but, HIGHLY recommended
on items totaling $50 or more. We
are not responsible for the loss or
damage of uninsured parcels. |
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Q:When
can I expect my order to arrive? |
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A:SHIPPING
INFO - We ship normally within 24
hours. To ensure safe delivery, all
our items come to you packed in a
padded bubble mailer for First Class
+ TRACKING 2-9 Day Delivery or, a
USPS cardboard box for PRIORITY +
TRACKING 2-3 Day Delivery. We also
ship Express but, it may take 48-72
hours to receive IF ordered on
Friday, weekend or, Holiday. |
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Q:How
much is the Shipping and Handling
Charge? |
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A:SHIPPING
& HANDLING - $4.95 for the first
item First Class Domestic US and
Worldwide. EXCEPT- higher valued
items which have insurance already
included in the stated auction (for
your protection and ours) Insurance
coverage on smaller packages is
optional but highly encouraged.
+2.00 per item for each additional
item Domestic US and Worldwide |
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Q:Do
you ship internationally? |
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A:INTERNATIONAL
SHIPPING - YES! AND, WE ALSO SHIP APO
& FPO! Fees for International
Parcel Post for $4.95 USD or,
International Priority $14.95 USD.
We suggest shipping either Priority
or, Express for more expensive items
due to the shorter time in Customs.
We have found less items are lost
this way. |
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Q:What
is your return policy? |
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A:RETURNS
- We stand behind our items
and offer a money back guarantee on
every item we sell. Pack the item in
the original packing materials. Be
certain to include a copy of your
invoice. We will notify you when
your return has been received.
Returns are processed within 14 days
of receipt. Please include the
reason you are returning. |
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Q:Where
do I send a return? |
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A:Mail
your return to: EarDecor and More,
ATTN: Returns, 1463 Fir Street South,
Suite B Salem, OR 97302 USA |
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Q:What
is the best way to contact you? |
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A:We
are always happy to hear from our
customers, and always happy to
assist in any way we can. The best
way to contact us is via e-mail
"Ask Seller a Question"
link that appears at the top of
every auction page. Be sure to add
ALL details needed: Item name, item
# , your eBay ID etc... |
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Q:What
if we don't hear back from you
within 24 hours? |
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A:If,
you have not heard from us, most
likely either we did not receive
your e-mail, or your spam filters
are blocking our reply. Please be
sure to check your bulk mail folder
and set your spam filters to allow
e-mails from us. |
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Q:I
need to talk to you right away. Can
I call? |
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A:Our
office is open Monday through Friday
11am to 7 pm Pacific time.
503-763-2680 PLEASE LEAVE A MESSAGE!
We will return your call ASAP. We are often back in the warehouse
or, taking care of other customers
and can not get to the phone. |
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