Discounts for shipping multiple purchases will be based on the total weight of the purchases at checkout and can be substantially lower then each individual items posted cost.

TO GET DISCOUNT make all your purchases but do not pay until you have committed to all the items you want then PAYPAL will combine them all as A SINGLE TRANSACTION and the shipping will be calculated automatically to your country or zip code. Occasionally the eBay system does not combine correctly and we may have to refund or invoice for the difference. This amount will never be more then the amounts posted in the listing and is usually a refund we take care of when we ship.

paypal Echeck can take 3 or more days to clear especially for foreign transactions

Foreign country shipments and customs

Please understand that we are obligated by law to state the value of your shipment and will NOT mark the item value as a gift.

Because of this your country may attach a tax to your items depending on your countries rules and customs laws and the amount of your purchase. As a rule most countries do not tax a package under $15.00

We strive to satisfy our customers and we will do everything we can to make your shopping experience a positive one too! We know that sizing your pet long distance isn't always going to work out and are more then happy to exchange your purchase for a correctly sized item. Exchanges or store credits will incur the price difference and the return shipping cost. You should notify us within 7 days for a return authorization. (Solvit & Snoozer products may incur 12% restocking fee) A return authorization # must be given to you to be included with any returned items and they must still be in clean & new condition. A store use credit will be issued for buy it now merchandise. Postage cost will be Bourne by the buyer unless an listing/ shipping error was made. If you are returning an item for exchange you must contact us for a return authorization number and additional instructions. Exchanges or store credit only no refunds. And please if you do not hear from us call at the number listed on our about me page because your email is most likely filtering out our response!

RETURN POLICY FOR CUSTOM MADE & SPECIAL ORDERS

 If we custom made or ordered an item using your measurements, custom fabrics or personalization these are not going to be returnable unless it is because of a flaw which will either be corrected or replaced with the identical data originally given us. So we ask that you pay particular attention to your measurements in this case so that this problem can be avoided. And recommend using a cloth tape measure that can be purchased a Wal-Mart or the like for under a dollar. But a piece of string and a ruler can serve just as well.

We have an eBay generated auto program that leaves positive feedback when Purchase is completed . If you have a problem with your purchases please contact us to correct it for you before deciding on feedback you will leave. Every effort to resolve an issue will be made. The biggest problem we seem to have is email reaching some of you and bad contact information. If you do not receive an answer it is only because it did not reach us or most likely your email system filtered it out as junk. Please contact us by phone (number found in about me page) if the email is not working for you we are going to do everything within reason to make sure you have a positive experience with us.