Conductor Carl offers telephone support to our customers. You should feel comfortable dealing with us, since you know you can always contact us to ask a question and receive answers when you need them. We have representatives monitoring the phone lines Monday through Friday form 8 am to 6 pm EST. We offer extended hours in November and December. Please call us at 1-888-765-3740.

You can also email us at: conductorcarl@yahoo.com. We make an effort to answer all emails within 1 business day. As a business, we most likely will not be able to respond to emails received on holidays and weekends until the next business day. Please note that from October to December, we receive several hundred emails daily. We will do our best to respond in a timely manner, but delays could occur. If you have an urgent matter during this time of the year, we strongly recommend calling our customer service hotline at 1-888-765-3740.

We firmly believe in eBay's feedback system. To manage our feedback workload we use an automated feedback tool provided to us through our seller manager pro subscription with eBay. This program automatically leaves feedback when a customer leaves feedback for us. This is the most efficient method for our company to handle feedback. So please be aware that we will automatically leave feedback for you once you leave feedback for us. Sorry, but we are unable to alter from this system.

Our privacy policy is simple! We never share any of our customer's information with anyone.

We ship your winning auctions and store items for free within the continental USA! Rates may vary for international customers and for Alaskan and Hawaiian residents.

Your shipping payment does not include insurance. Insurance is optional for every item that you purchase. We advise you to purchase insurance to protect against damage or lost packages.

We will ship your product by a variety of methods. We typically analyze your whole order and determine which method will enable you to receive your package in the most efficient manner!

We use USPS on most of our small orders. We typically use a First Class Service on very light items. We use USPS Priority Service on medium sized orders. When your order is Bulky or Heavy we will often send your package by UPS. The ultimate decision to decide whether to send an item via UPS or USPS will also depend on your location within the United States.

Our warehouse is centrally located in Indianapolis, IN. However, many of our shipments to the West Coast will be shipped in Priority envelopes to speed up your delivery. Priority has stated shipping times of 2-3 days but it is not guaranteed. The other services all vary depending on location. If you have any concerns about the shipping method we have described please call us at 1-888-765-3740 and we will offer different options.

Overnight and second day air service is available. Please us at 1-888-765-3740 to arrange for this expedited service and to also receive price quotation.

We ship packages from our warehouse every day. Handling time often depends on the time of day your payment is received. Many items will receive same day shipping and rarely will items ever ship later than 2 business days after payment is received. You will receive an email letting you know when your item has been shipped.

You may or may not receive delivery confirmation service through the USPS. This will be determined based on the total order weight. We do offer a tracking service on our UPS shipments. For orders using UPS your tracking information will be emailed to you at the time of shipment.

Conductor Carl ships internationally. Each auction has the international shipping rates quoted within the listing. We often send international items in USPS Priority Envelopes which typically arrive from 10-24 days once we ship them. Please note we can't control delays in your Country's customs clearing process or ultimate delivery by your local postal system. This is why the delivery estimate range is wide spread.

Unfortunately we can not offer free shipping to international bidders.

We also can not accommodate request to mark your item as a "gift" or to mark your item's value down to unreasonable levels. When we mark your item's value on the custom forms, we try to mark them down to our cost. This is as low as we are allowed to go when preparing the customs forms. As a company we are unwilling to accept the risks that go along with misrepresenting the package contents on the customs forms.

PayPal

Conductor Carl prefers for our customers to pay with PayPal. We also ask that all customers pay within 3 days of winning their auction. An eBay invoice will be emailed to you shortly after you win your item with directions on how to pay by PayPal. You can also pay through your eBay console. You simply find the item you won and select "pay for this item". Also, eBay will prompt you for payment immediately after you win a "Buy It Now" auction.

Conductor Carl also accepts money orders. Please make you money order payable to: BryBelly Holdings Inc. Please enclose a note detailing the item you purchased, your shipping address, your eBay user name, the eBay item number and your home phone number. You will be presented with our address information after you win you auction and select your payment method. If you are having problems finding our mailing address please send an email to conductorcarl@yahoo.com

Credit Card

We also accept card -payments. Feel free to call us with your credit card number at: 1-888-765-3740. Please have your eBay name and the item number of the item you won ready before calling

We have a generous return policy. We accept any unopened merchandise as a return up to 30 days after you have won your item(s). No questions asked. The buyer must pay for the shipping back to BryBelly Holdings Inc. Once the return is received and inspected, we will refund the total price less a 20% restocking fee.  This fee covers our original shipping & handling costs (Remember, we ship for free), plus the administrative cost of processing the return.  Simply call our customer service hotline at 1-888-765-3740 to arrange for your return.

If you receive defective merchandise we will accept returns of opened merchandise. Simply call our customer service hotline at 1-888-765-3740 to arrange for your return.

With any return we ask for a note to accompany the package. Please include your phone number, your eBay name, the eBay item number of the return, the amount you paid, and your email address. Please also mention why you are returning the item and make reference to anyone you spoke to on the phone.