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Curioking.com
is committed to customer service and satisfaction. We've created a user-friendly
customer service page to make shopping easier for you and to help answer
any questions you may have. If an answer to any question you may have is
not found here, please contact us directly at stoneshopsyf@yahoo.com.cn
We will be more than happy to assist you.
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Our
Customer-our NO. 1 Priority
We're
always eager to hear your suggestions and comments about how we
can make shopping easier and better for you. We always leave positive
feedback for our deserving ebay customers, and we hope that you
will do the same. If you're not satisfied with our service, please
allow us the opportunity to correct the matter and ample time to
investigate the problem thoroughly. More than likely, you'll be
completely satisfied once we've found the solution to the problem.
Just remember - we're human too and sometimes we do make mistakes.
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Satisfaction & happiness- Our #1 Goal
Your
satisfaction is our satisfaction.You happiness is our happiness.We
do our best to meet your needs and keep improving our service to
you.If you see a current item that is not available in our store
and you would like to see it added, send us an email - and a photo
available. We can do our best to help you locate it.
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Track
Order
Most of our packages
are delivered by EMS (Express mail service). After your items have
been shipped,tracking information will be emailed to the recipient
so that you may track your package, from pick up to its arrival
destination.
We
have provided track links that will lead you directly to tracking
services within each respective site. To track your package, copy
the tracking number provided in the confirmation email and click
the corresponding link located to the left. Next, paste the number
in the corresponding box and you will get the imformation at once..
If
your shipment does not show, try again in 12 to 24 hours. All tracking
numbers are transmitted electronically from our location; however
it may take several hours for systems to cycle the next tracking
update.
EMS
is a very safe air shipping.Even you don't track it, the item usually
arrive in 4 to 7 days.We will help you to track it too.
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Payment
Methods
If
you prefer other payment ways,please notify us first.
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Shipping
& Insurance
We mail most of our packages through EMS First Class and Priority
Mail services - with free tracking information. All items are shipped
from our location on Mondays to Fridays, excluding holidays and
weekends. Average delivery time is 7 to 10days from the date of
shipment.
If
you use sea shipping(SAL), we suggest you add insurance as it takes
longre time, higher risk and not trackable.So many things are beyond
control.and please be patient to wait the item arrive as it takes
one month or more to arrive.
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EMS Insurance is optional, though recommended (see chart
below). Concering sea shipping items, we recommend you use insurance
to secure it. All items are inspected before shipment and carefully
packaged. All items that are covered by insurance will be handled
swiftly and courteously through our insurance carrier. |
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Shipping
charges
We suggest you buy multiple items to save your cost.In that
case , high start fee will be eliminated for each item.Pacakges
are calculated by weight, based on actual shipping charges plus
a shipping and handling fee to cover tracking, packaging and materials
cost.
For
specific charges, please see each individual listing.Before bidding,refer
us the ebay items' Numbers for exact shipping fee is greatly welcomed.
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Return
Policy
Your satisfaction is guaranteed! All of our
auctions have a 15-day return privilege. We try to describe and
image our items as accurately as possible, but because of the limitations
of the internet we understand that it is difficult for you to determine
the condition or nature of our items listed on e-Bay. We want you
to be happy in your purchase.You may return this item(s) for any
reason (as long as the item has not been materially changed or modified).
We will refund payment minus eBay listing fee/commission and postage.
For
more information on our item return policy, see our individual listings.
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FAQs/Help
Here are answers to frequently asked questions. If there is a question
not found here, or an answer we've provided needs more explanation,
please contact us. We are eager to assist you.
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Q:
How can I find exactly what I'm looking for in your store?
A:
Searching within out store is easy. On our main page,
there is a search feature which enables you to search for keywords by
title or in each listing description. There are also customized search
links located within each listing and in our store pages. If you still
are not able to find an item, you can always email us for a link or customized
list.
Q:
I've sent two emails and I have not received a reply. How can I contact
you?
A:
All inquiries are very important to us. As email is our
primary means of communication, we attempt to answer every email thoroughly
and in a timely manner. It normally takes us 12 to 24 hours to respond,
excluding weekends and holidays. During holidays, typical response time
may increase 36 hours to 2 business days. Rarely, but sometimes, internet
services may be down. Rest assured, we will respond to your email. If
all else fails, you may email us at our alternate address stoneshipsyf@yahoo.com
Or you may phone me by +86-1381 635 6975
One
thing to note:please make your box accept our mail first.Sometimes buyer's
email system mistakely suppose our email as spam, which make us great
difficulty to reach your email box.
Q:
Do you accept paypal?.
A: We ACCEPT paypal for all of our items.if you prefer
other way,do communicate with us first.
Q:
Do you deliver to my country?
A:
We
ship worldwide. EMS enable us to deliver most countries in the world.however
the fee will vary due to different location.If you don't find the fee
in the listing, email us please.
Q:
What is the maximum number of items I can combine in one shipment?
A:
Currently, there is not a limit to the number of items
we will ship. Multiple items may be shipped at a combined fee as long
as they are purchased within the specified time and paid for in one single
payment. Each additional item will usually save $ 16.00.However , we recomment
you email me the order first.We can offer more discount due to the specified
items.
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