When payment is made, we immediately mail you a copy of the invoice, any credit card receipts, and rebate forms if applicable. Since we are a dealer of all the brands that we are selling, this is your proof of purchase which is all that is needed for warranty purposes. We ship only brand new appliances with full factory warranty. Unless otherwise noted, all items will be shipped in their original unopened boxes. On the day of shipment, we put the items on a crate and strap them down to help eliminate shipping damage. They are labled and loaded on a truck with a forklift. On the day that they are shipped we email you a tracking number so you can follow the shipment and know what day to expect it. When you receive the items, you will have the time to cut the band, raise the box, and inspect them for damage. In the very unlikely event that there is damage, you will have the option to refuse the shipment or contact us to remedy the damage. You do not have to pay extra for insurance. We will handle all damage claims that are found BEFORE signing for the items.