• Major credit cards and PayPal accepted.
• You will be e-mailed payment instructions after your Buy It Now or auction ends. Payments must be received within 7 calendar days or you may forfeit your items.
• 8.25% sales tax will be charged for any items shipped to CA.
• A 10% cancellation fee will be applied to all cancelled orders.

SHIPPING

• We will combine shipping for multiple auctions. The way it works is that you pay the full shipping amount for the item with the highest shipping charge, and then 50% shipping for each additional item (domestic). (For example, if you buy 3 items with shipping charges of $20, $8 and $6, the total shipping will be: $20 + $4 + $3 = $27). International combined shipping discount is 40% off of shipping for each additional item. First Class International shipments cannot be combined if the total combined weight exceeds 4 lbs. We cannot honor combined shipping discounts on multiple checkouts, so be sure to win all of your desired items BEFORE completing checkout.
• Same day shipping for domestic (US lower 48) rush orders is available if payment is received by 12 p.m. (noon) PST. Checkout instructions must be followed. Buyer will have the option at checkout to next day, 2nd day or 3 day air shipment and will be instructed to email Diego@bobsfaucets.com when payment is made or payment may go unnoticed. Please see shipping calculator for rates.
• Buyer is responsible for all shipping and optional insurance charges.
• All shipment/s of $250.00 or more (including shipping) will require a signature upon receipt.
• Published shipping charges are ONLY for standard shipping to the lower 48 states. AK, GU, HI, PR and international buyers, please refer to our easy to use shipping calculator.
• International buyers are responsible for all duties, taxes or related fees.
• Orders are normally shipped within 3 business days after payment has cleared. (Legal holidays occurring within the business week are not counted as a business day) You will receive an automatically generated e-mail with tracking or delivery confirmation information when your item has shipped. It will be sent to the email address you entered at checkout.
• Insurance is not included in our shipping rates. You will have the option at checkout to see costs and purchase or decline same.
• Most items will be shipped via FedEx Ground, or other carrier at our discretion. Please note that FedEx does NOT deliver to P.O. boxes or APO/FPO addresses.
• We do not have the ability to offer customer pick up from our location.
• Due to our low selling prices, we are unable to offer any refunds for shipping charges.
• Due to Canadian Customs and Postal Service, items shipped to Canada may take up to 30 days for delivery if shipped via International First Class Service.

RETURN POLICY

Requests for returns, exchanges or refunds must be made within 14 days of arrival and must have seller's approval in the form of a Return Goods Authorization (RGA) which is emailed. We will not process any returns, exchanges or refunds without an RGA and buyer is responsible for return shipping charges.
Returned items must be in original, uninstalled condition, including packaging, warranty, instructions, etc.
In the rare case of a missing or defective part, only a replacement or exchange will be made.
A 20% restocking fee will be assessed for all refunded items.
Refunds will be made within 7 business days of arrival to our warehouse once the return has met these conditions. We retain the right to refuse any returns outside of these conditions.
Please refer to manufacturer’s terms and conditions as most take care of their own warranties. We will be glad to assist you with phone numbers or e-mail addresses if not enclosed with your items.
Computer monitors do not all display the same color scheme. Factors such as type of display, color/contrast settings, age of the monitor, lighting in the room and the angle the monitor is viewed at can distort the image's natural color balance. Due to this, the slight color variance in some similarly named finishes from one manufacturer to the next and the possible change in a manufacturer’s finish over time, we cannot be responsible for items that aren't a "perfect match" with items purchased previously or from another manufacturer.

CUSTOMER SERVICE

• Please see our Contact page for our toll-free phone number, e-mail, fax, and mailing address.