Satisfaction Guarantee & Return Policy
We, at Beachcombers!, love what we do, and we think it shows. We want you to enjoy shopping with us. In fact, we want you to have so much fun shopping with us that you'll tell your friends and family about us!
Beachcombers! holds the highest standards in customer service. We are committed to taking care of you. If for any reason you are not completely satisfied with your order, contact us. We aren't a big faceless corporation, we're a small family-run business and we want to make sure you enjoy your order. Your satisfaction is more important to us than today's sale, Jody Rogers & Asad Bangash.
Thirty Day Return Policy
You are buying ethnic items online, and we understand that things can be different than you expect. Computer monitors don't always depict color as expected or sizing can be challenging, but whatever the reason, Beachcombers! is happy to accept returns for an exchange, store credit, or refund unless otherwise stated. We'll even ship your exchange back to you at no cost! That means no risk shopping for you.
For exchanges and returns, we require a notarized signature, blood sample, and... just kidding! Returns and exchanges are easy, but there are a few things to go over so that we can process your exchange or return quickly and accurately.
For return authorization, you must contact us within 30 days of receipt of your order. Item(s) must be in new unused condition with all retail packaging. For exchanges, we will ship your exchange back to you at no additional charge (shipping is not covered for international exchanges). Clearance items are a great deal and as such are exchange only. We do not cover any shipping for clearance exchanges. Refunds will be given in form of original payment for purchase price only (shipping and insurance not refunded). Any items not returned as part of kits or packages will be considered a retail purchase and will be deducted from original amount of your order. Return policy does not apply to bulk and special orders.
Package the return or exchange carefully so that it arrives safely. I promise, glass bangles in an envelope, or shoes with a label taped directly to a shoe box will not arrive to us safely. Free Priority boxes are available at the post office (are they great or what?) and be sure to use additional packaging when needed. Shipping damage to Beachcombers is not covered.
If the return has not been pre-authorized or is not in original condition with all retail packaging, a 15% restocking fee will be charged, so contact us, include the invoice/return form, and package the item safely.
Sometimes there are special circumstances. Contact us, as we are happy to work with you. Remember, we are human and have feelings too. Sugar will get you further than vinegar and flattery will get you everywhere!
As much as I'd like to pretend I'm perfect (quite normally I am, you know), we do make mistakes. If you find a mistake (how embarrassing!), please contact us so that we can correct it as soon as possible.
Policies subject to review or change without notice.
How do I return or exchange a purchase?
What To Expect From Beachcombers!
Unique - We do not stock commodity products. Ever buy the cutest coat at a department store and then go to a party where three other women are wearing the same coat? Not with Beachcombers!. We custom design our products in very limited quantities to keep your Beachcombers! fashions exclusive and special. Our products turn heads and make people ask, "where did you find that?"
Quality - Great design means nothing without quality. Close relationships with our manufacturers allow us to keep the highest standards in product quality. Our quality conscience does not stop there. We insist that everything about Beachcombers! is high quality including the product, packaging, shipping, product instructions, and customer service. With Beachcombers!, quality is a way of doing business.
Service
- Our favorite! Our focus is on providing excellence in customer care. We don't just sell you a product, we are here to lend support before, during, and after the sale. Need help in sizing? How much henna do you order for a henna party? What color shoes for my bridesmaids' dresses? Whatever your question, Beachcombers! is happy to help you find an answer that works for your specific needs. We believe good customer service should be easy.
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Feedback Policy
Beachcombers! wants to know that from beginning to end you have found shopping with us fun, professional, and enjoyable. Most of all we want to make sure you are happy with your purchase.
Leaving positive feedback
and 5 Stars for all ratings is the best way of letting us know that we have upheld our promise to you. Once we know that you are happy with your Beachcombers! shopping experience, we
automatically leave positive feedback for you. If for any reason we have not done our part to your satisfaction, please contact us. Your continued satisfaction is more important to us then today's sale.
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Shipping Policy
Beachcombers! uses the United States Postal Service for all shipping, domestic and international. We strive to use the fastest method possible that also allows for the most economical cost. You will always find actual shipping costs in all of our listings. Just look for the shipping table.
All Orders:
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We ship orders 24-48 hours after cleared payment has been received.
Items paid for Friday-Sunday will ship the following Monday.
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First Class and Priority Mail are not guaranteed delivery times.
Delivery by these methods can be shorter or longer depending on the USPS.
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Busier times of the year will yield longer delivery times.
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Express Mail is available during checkout.
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Tracking is included with Express Mail on domestic and international shipments.
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Delivery confirmation included on domestic shipments.
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Beachcombers! always combines shipping when possible to save you money.
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International Orders:
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Delivery for international shipping can be delayed for longer periods of time
depending on the customs clearance of your country.
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First Class Standard and Global Priority are not guaranteed delivery times. Delivery by these methods can be shorter or longer depending on the USPS and customs clearance in your country.
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International orders may have additional Value Added Tax (VAT), duties, and/or other
fees due. We have no control over these fees and cannot predict if and what you may be charged. These fees are the responsibility of the recipient and cannot be prepaid.
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True value will be marked on all customs forms for international order and complete invoices will be included.
Shipping Insurance Rates
Insurance is optional and recommended.
| If you insure... |
Rates |
| $1-50 |
$1.50 |
| $50-100 |
$2.50 |
| For every $100 additional there after |
Add $1.00 per $100 |
Average Delivery Schedules
| Shipping Method |
U.S. all 50 states |
Canada |
International |
| First Class (Standard) |
5-7 days |
----- |
----- |
| Priority Mail |
3-5 days |
----- |
----- |
| Express Mail (with tracking) |
1-2 days |
----- |
----- |
| First Class/Standard |
----- |
14-30 days |
14-30 days |
| Global Priority Mail |
----- |
10-15 days |
10-15 days |
| Global Express Mail (with tracking) |
----- |
5-10 days |
5-10 days |
| Global Express Guaranteed (with tracking) |
------ |
1-3 days |
1-3 days |
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Payment Policy
Beachcombers! accepts:
Payment is due within five days of auction end.
Florida residents add 6.5% sales tax.
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This information is copyright © 2004-2007, Beachcombers!. All rights reserved. No part of these materials may be reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or otherwise) without the prior permission of Beachcombers!.
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