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| Q:(1) LOOKING FOR A ITEM NOT LISTED |
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| A:Check our store for all listings (http://stores.ebay.com/Bath-N-Kitchen-Essentials)
Notify us if you are interested in any items not listed and we will see what is available.
Specify: Brand, Product Type, Part Number, & Finish. We will then create a buy-it-now listing for the desired item.
See: (Looking For A Matching Item) |
| Q:(2) LOOKING FOR A MATCHING ITEM |
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| A:Due to variations in cameras, scanner settings, lighting conditions, monitor settings, etc...that colors may differ slightly from the actual product. Manufacturers colors vary; If you are matching an existing product or purchasing multiple items, I recommend keeping with the same manufacturer and or product line. See:(Looking For A Item Not Listed) |
| Q:(3) ITEM DESCRIPTION |
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| A:Please read Item Description carefully.
Unless specified, the Item comes with what is pictured and listed in the description.
Notify us if you find any discrepancies and we will correct/update the listing.
See; (Technical Specifications) |
| Q:(4) TECHNICAL SPECIFICATIONS |
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| A:The Item Description should list all that you require.
For additional questions, check with the manufacturer's website.
Notify us if you need help contacting manufactures. |
| Q:(5) BUYING MULTIPLE ITEMS |
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| A:We offer combined payment and shipping upon request. In order for us to offer a combined invoice, you must be sure to post payment only once. We cannot offer a combined payment between multiple checkouts. Notify us when you are finished purchasing and we will send you a updated combined invoice after checkout.
see:(Shipping Discount) |
| Q:(6) PAYMENT METHODS |
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| A:We accept PayPal.
Your order will be processed after payment is cleared.
See: (Buying Multiple Items), (International Shipping), or (Shipping Discount); If you require an of these services, notify us before posting payment, and we will send you a updated invoice for payment after checkout. |
| Q:(7) PROCESSING |
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| A:We normally ship within 3 business days from receipt of cleared payment, legal holidays exempted.
Start date: Payment and notification must be received before noon PST of that day.
If payment and notification is received after, it will roll over to the following day.
We do not offer expedited processing, expedited shipping or insurance. |
| Q:(8) VERIFIED AND CONFIRMED SHIPPING |
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| A:We only ship to the address that is verified and confirmed with PayPal.
If you need your item to be shipped to a different address then what you currently have listed, you will need to update the address with PayPal and eBay before checkout. Please make sure you do this as PayPal will not confirm a different address after checkout. |
| Q:(9) DOMESTIC STANDARD SHIPPING |
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| A:Posted domestic shipping prices are for the lower 48 states only and are shipped USPS Standard Flat Rate. Shipping to HI, AK, & PR are shipped Priority Mail only(Request a quote before posting payment). After check out notify us or send a invoice request for the correct total and we will send a updated invoice. |
| Q:(10) INTERNATIONAL SHIPPING |
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| A:Pricing to Canada is posted on all listings under Shipping and handling.
All international shipments are sent USPS International Priority Mail only.
Notify us after check out and we will send a updated invoice for payment.
Also see: (Shipping Discounts), (Buying Multiple Items) |
| Q:(11) SHIPPING DISCOUNTS |
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| A:Discount apply to all "Each Additional Item" after the first/highest cost item.
Lower 48 states: 1/2 off, see additional item pricing on listing.
Canada: 40% off see additional item pricing on listing.
HI, AK, & PR: 40% off quoted individual item price.
Invoice totals can not be adjust after payment, a refund will not be issued for discounts. |
| Q:(12) CAN I PICK UP MY ORDER |
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| A:Will Call hours are 9-12 or 1-4 Monday-Friday.
Pick up is available based on when payment is received.
Requests for will call must be made before checkout.
We will provide the warehouse address in response for request.
Make sure to Bring a copy of your eBay invoice. |
| Q:(13) MANUFACTURES WARRANTY |
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| A:Most of our products are covered by manufacturer's warranty; refer to manufacturer’s terms and conditions.
The type of warranty will depend on the product, review the item description for your item.
We will not process any returns, exchanges or refunds without a Return Authorization.
Notify us if you need help contacting manufactures |
| Q:(14) EXCHANGES, RETURNS, OR REFUNDS |
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| A:Requests must be made within 14 days of item arrival.
Only a exchange or replacement will be made for a missing or defective part.
Returned items must be received in Original condition, along with your eBay information, and a copy of a RA.
Upon inspection and acceptance a refund will be made less any shipping charges and a restocking fee. |
| Q:(15) ABOUT US |
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| A:Bath 'N Kitchen Essentials works directly with a supply warehouse located in Downtown L.A.
We do not have a Store/Showroom, the warehouse is used for storage and shipping only.
We are strictly a Internet based company.
Correspondence is handled through eBay's My Messages.
Messages are usually answered within 24 hours. Thanks for your business! |
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