eBay Store - faq: questions, answers, ask

Buy

Sell

My eBay

Community

Help

Home >
eBay Stores >
B&H Factory Outlet >
All Categories

Add to Saved sellers|Sign up for Store newsletter


	Low Bandwidth Site for Dial-up Users >>

Newsletter

SIZE CHARTS

PROMOTIONS

RETURNS

FREQUENTLY ASKED QUESTIONS

Please be sure to check out our FAQ page that will answer commonly asked questions!

If you need further assistance, please contact us.
Our goal is to respond to all emails within 24 hours. We would love
to help you!

Thank you for shopping our B&H Factory Outlet eBay site!

Below are the answers to some frequently asked questions to start helping you right now. If this information still doesn't answer your question, please contact us 24 hours a day.

We will make every effort to contact you within 24 hours of your email, during our business hours.

B&H FACTORY OUTLET BUSINESS HOURS
Monday through Friday, 8:00 to 4:30 Central Standard Time

SEARCH OUR FAQ SECTION ACCORDING TO CATEGORY:

• Our Merchandise • Payments & Checkout
• Bidding & Buying • Shipping
• Returns • After Your Purchase

Our Merchandise

• You are an outlet store, what kind of quality can I expect in my order?

• Are your items authentic?

• What is NWT?

• The auction lists the size as small, but the photo shows it as a size Large.

• Why does the photo look different than the stated color?

• I am looking for a specific size, do you have it?

• Can I make an exchange, or get a different size?

• What is Famous Catalog?

Bidding & Buying

• Can I buy an item, instead of bidding on it?

• Can I bid on an item if I live outside the US?

• Oops! How do I cancel my bid?

• I have won an item, and I have decided that I don't want it, what do I do?

• Can I bid on more than one item?

Returns

• What is your return policy?

• What is a Buy It Now?

Payments & Checkout

• How long do I have to pay for my eBay purchase?

• What types of payment does B&H Factory Outlet accept?

• How do I check out?

• Why does Paypal say "Seller does not accept instant payment?"

• Can I send you a payment without using your checkout or can I use eBay's checkout?

• I live outside the USA, can I use a credit card?

• Can I mail you a payment?

• Have you received my payment yet?

• Where do I enter my promo code?

• Why does your checkout say my email address is not correct?

• I purchased multiple items, but only see one item when I start to checkout?

Shipping

• How much is shipping for my order?

• Can I insure my order?

• Do you offer fast shipping?

• Can I ship to a different address?

• Can I combine multiple items to save on shipping?

• Do you ship to APO/FPO addresses?

• What countries do you ship to?

After Your Purchase

• I think BHFO made a mistake on my order. What do I do?

• How long will it be before I receive a refund?

• When does B&H Factory Outlet leave feedback for buyers?

• What kind of feedback should I enter at eBay for my purchase?

• How do I join your mailing list?

Our Merchandise

You are an outlet store, what kind of quality can I expect in my order?
We are proud to be the top eBay store for discount brand-name clothes! You probably already know about our great prices, but as for quality; we carry brand new items that we purchase from department stores and catalog stores at locations around the world.

The majority of our apparel and accessories are brand new with tags still attached.

Famous Catalog items are both new and customer returns.

We feel you will be more than satisfied with our quality! (And pay great prices!)

If there are any flaws in the garment, we will state this in the description.

Many of our customers shop the big stores for designers and item names, and then search our site for the same items to be listed for a large percentage off the big store's retail prices.

(Because our product has been in stores, it may have surface dirt or makeup that will wash out once dry-cleaned or laundered.)

Are your items authentic?
Yes, everything BHFO sells is purchase directly from manufacturers, retailers or designers.

What is NWT?
This means “new with tags”. This will be a brand new item with the tags still attached. Because we sell liquidation items, the tag may show multiple markdown discounts.

The auction lists the size as small, but the photo shows it as a size Large.
We use the same photo for identical items in different sizes. The correct size of the item is what is listed in the auction and not what shows in the photo.

Why does the photo look different than the stated color?
Due to differences in lighting, fabric textures, and your computer settings, colors can differ. We try to describe the color exactly as the manufacturer has, so that there is no question. If you need further information about the color of the item you are bidding on, please contact us with the item number.

I am looking for a specific size, do you have it?
BHFO sells thousands of items each week and our inventory is constantly changing. For your convenience, you can search our current eBay inventory by size, style, color or brand.

Can I make an exchange, or get a different size?
Sorry, since our inventory changes daily, we couldn't promise that we would have the same exact type of item in our inventory tomorrow. We sell our items for well below retail, so we are not able to offer this service.

What is Famous Catalog?
We also liquidate items for the World's Most Famous Sportswear and Lingerie Catalog. This catalog is so famous that we are not allowed to use their name but I'm sure you can guess who we are talking about!

The World's Most Famous Sportswear and Lingerie Catalog sell lots of products beyond bras, panties or lingerie that you do not see in their mall stores. The catalog also carries clothes, shoes, outerwear and accessories. The “Famous Label” that we can't say is found in their panties, lingerie, swimwear, sleepwear and bras. The label is removed before it leaves the distribution center to prevent returns; however the care and contact tags stay intact. Shoes and accessories may be marked with an “X” on the bottom.

Bidding & Buying

Can I buy an item, instead of bidding on it?
You sure can, most items have a "buy-it-now" price. Just click to buy it now for the stated price. These prices are well below retail, and you don't have to wait around for the auction to end to see if you have won the item.

If no "Buy it Now" price is listed, please email us at sales@bhfactoryoutlet.com to possibly add one, as long as there are no bids on the item.

Can I bid on an item if I live outside the US?
Yes, you can. However, we do not ship to the following countries:

Azerbaijan
Burma/Myanmar
Côte d'Ivoire/Ivory Coast Democratic Republic of the Congo
Cuba
Guadeloupe
Iran
Martinique
Mexico
North Korea
Romania
Somalia
Sudan
Syria
Zimbabwe

Oops! How do I cancel my bid?
To cancel your bid BEFORE the auction has ended, please visit eBay's Retraction page.

I have won an item, and I have decided that I don't want it, what do I do?
Sorry, you must purchase an item that you have won, or we will have to file a dispute/strike with eBay, which will reflect upon your eBay account. Please note that BHFO expects ALL customers to complete checkout and pay for any items they purchase on eBay. Thank you for your cooperation.

Can I bid on more than one item?
Yes, as long as you don't checkout/pay for any of the items until you are DONE shopping. You can continue to bid on multiple items and receive shipping discounts. You have up to exactly 7 days from the date and time of the first auction won, to pay for these items. Remember not to check out until you are done shopping. You must do the bidding from the same eBay user id account.

Returns

What is your return policy?
We gladly will accept returns for store credit on items purchased using "Buy It Now". Please click here to view our return guidelines.

Sorry, but if you purchase our items by bidding on our auctions, ALL SALES ARE FINAL. We are a large auction house selling our merchandise for major discounts so we are unable to offer returns or exchanges on items won by auction. If for some reason there is a mistake with your item and it is not as described, please be sure to contact us to resolve the problem.

What is a Buy It Now?
An item listed with a fixed price in which you purchase by clicking the "Buy it Now" button instead of placing a bid.

Payments & Checkout

How long do I have to pay for my eBay purchase?
We kindly request that payment be made within 7 days of auction end. If you are bidding on multiple items to save on shipping, the auctions must end within 7 days of each other, otherwise you will not receive the shipping discount.

What types of payment does B&H Factory Outlet accept?
We accept the following forms of payment (U.S. Dollars only) during our secure, online checkout.

PayPal, Master Card, Visa

Note to International Buyers: Credit cards must be issued by US banks.

How do I check out?
Click "check out now", to submit your payment now when you are completing done shopping.

Delay checking out if you are taking advantage of our 7 days to pay, instead, click "save my cart" until you are done shopping.

Why does Paypal say "Seller does not accept instant payment?"
PayPal helps large sellers, like BHFO, carefully match payments to orders to ensure that all payments are properly processed. This allows BHFO to confirm your payment and ship your order quickly. As a result you must complete our checkout before sending a PayPal payment.

Can I send you a payment without using your checkout or can I use eBay's checkout?
Sorry, you must go through our secure checkout. BFHO checkout only takes a few minutes and allows you to:

• confirm your shipping information
• choose a shipping method
• calculate your shipping total
• save money by combining multiple items into a single order
• make sure your payment gets applied to your order

I live outside the USA, can I use a credit card?
Yes, but only if it is issued by a USA Bank. If you enter in a credit card that is not issued in the USA, the payment will not be accepted and your funds will be tied up for 5-7 business days through your credit card.

Can I mail you a payment?
Sorry, eBay does not offer checks or money orders as a payment method.

Have you received my payment yet?
BHFO will send you a confirmation email when payment clears. If you have paid and have not received a payment confirmation within 24 hours, please contact us.

PayPal E-Checks: Take 5-10 business days to clear.

Where do I enter my promo code?
Currently, we are not supplying promo codes for discounts, please click here to see our current shipping promotion.

Why does your checkout say my email address is not correct?
When an item is purchased on eBay, the user ID of the buyer is recorded by eBay. BHFO is then contacted by eBay with the details on the transaction, including the buyer's email address. For security purposes BHFO requires the buyer to enter the winning buyer's email address during checkout. If the email address entered does not match the email address on file with eBay, then you will not be able to complete your purchase.

I purchased multiple items, but only see one item when I start to checkout?
This happens because you did not click on eBay's "Checkout Now" button instead of BHFO's. To checkout, please use our secure online checkout. If this does happen, please continue with your checkout and all of your items will eventually appear.

Shipping

How much is shipping for my order?
Shipping rates are listed on the eBay listing page for each item.

Can I insure my order?
Yes, if you are within the USA, you will have the option to add insurance during checkout.

Do you offer fast shipping?
Yes! Most domestic orders will leave our warehouse within 3 business days of receipt of your payment.

Most international orders will leave our warehouse within 4 business days.

If you need your order sooner, we do offer express delivery and your items will leave our warehouse within one business day.

Canadian orders only: Due to the slow customs process, we suggest you utilize Express service to get packages to you sooner, otherwise it could take up to 4 weeks to receive your order.

Can I ship to a different address?
Sure, during the checkout process, specify where you want the items to ship to. Make sure that if you are paying with a credit card, you have the correct billing address entered.

Can I combine multiple items to save on shipping?
Yes! You can combine your items won with the same eBay user id to save on shipping. Please click here to visit our combined shipping page.

Do you ship to APO/FPO addresses?
Yes we do, rates are the same as USA domestic.

What countries do you ship to?
We ship worldwide to most countries. However, we do not ship to the following countries:

Azerbaijan
Burma/Myanmar
Côte d'Ivoire/Ivory Coast Democratic Republic of the Congo
Cuba
Guadeloupe
Iran
Martinique
Mexico
North Korea
Romania
Somalia
Sudan
Syria
Zimbabwe

After Your Purchase

I think BHFO made a mistake on my order. What do I do?
As much as we try to be perfect, mistakes do happen. We appreciate it that you let us know when we make a mistake. We can't fix a problem if we do not know about it and we strive for Happy Customers and 5-Star Feedback!

Contact sales@bhfactoryoutlet.com to talk to us about the problem as soon as you can, before you leave feedback so that we can make it right.

How long will it be before I receive a refund?
If we have promised you a refund, it should be refunded to your PayPal account or mailed to you within 10 business days.

When does B&H Factory Outlet leave feedback for buyers?
Because we serve such a large number of customers, we use an automated feedback system. This system leaves feedback for all buyers at the time payment is received.

What kind of feedback should I enter at eBay for my purchase?
If you take a look at our feedback rating on eBay, you will see what our customers think of us. We are a very honest company and would never intentionally mislead our customers.

If you had a positive experience, please leave us positive feedback with 5-Stars. Thanks!

How do I join your mailing list?

Join the BHFO mailing list and receive emails about new merchandise and special offers.

Thank you from all of us at BHFO. Enjoy your shopping, and come back soon!

Legal disclaimers:
All products sold by B&H Factory Outlet are authentic products, which are sourced from manufacturers, retailers, wholesalers, designers and catalog retailers.

Trademarks and brand names displayed on our website or in our product listings are the sole property of the trademark owners and are not the property of B&H Factory Outlet.

B&H Factory Outlet expects that all bidders will pay for the items they have bid on, and likewise, we aim to provide our customers with the items they have won. If for some reason the item is unavailable we will make every effort to contact our customer and remedy the situation. B&H Factory Outlet is not responsible for the fabric content, the cleaning method, and / or the durability of a product, which are the responsibilities of the apparel, shoes, or accessory manufacturer.

Photographs taken by our photographers are the property of B&H Factory Outlet and may not be used; unless we give you written permission to use them.

An eBay Store maintained by:

bhexpress ( 506620

)

Seller, manage Store

Tools:

My eBay

Learn more about feeds

Copyright © 1995-2009 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.

eBay official time

All Categories