 |
| Q:Will the plant survive on the 15 days shipping? |
|
| A:Yes, it will survive. |
| Q:I only received accessory (or plant) which I purchased both at the same time. |
|
| A:Living plant and accessory will be shipped separately for every order. |
| Q:I didn't receive my item after 15 days from shipping date. |
|
| A:Please contact us and provide confirmed shipping address and we will issue a resend for you. |
| Q:I didn't receive shipping notification. |
|
| A:Shipping notification is unavailable for some order. Please provide email address registered in Paypal account, and we will look into it. |
| Q:Did the item I purchased shipped? How long does it take to reach? |
|
| A:We ship item within 2-3 working days after the payment received. International shipment takes 7-15 days to reach your location. |
| Q:Why I am not able to combine the shipping? |
|
| A:We cannot combine invoice due to different currency. Please contact us to combine the shipping fee. |
| Q:Do you combine shipping? |
|
| A:Yes. Please wait for all your auctions to end before checking out. We will process & ship everything together. |
| Q:When can I expect my order to arrive? |
|
| A:Usually, it takes about 4 to 9 days for Europe's major cities & less than 15 days for rural areas.
For USA, it takes about 7 to 12 days for most places and less than 15 days for rural areas. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:For most items, the shipping charge is $6 for first item and $3 per additional item.
Please send us an email if you buy in large bulk, we can give special offer in shipping. |
| Q:Do we ship internationally? |
|
| A:Yes! We ship worldwide. |
| Q:The aquatic plants belong to freshwater or saltwater? |
|
| A:Freshwater only. We do not have saltwater aquatic plants. |
| Q:Which moss is ideal to carpet the aquarium floor? |
|
| A:Christmas moss would be excellent! It provides staple food for fish fry and shrimplets as well. |
| Q:How do I use moss to carpet the floor? |
|
| A:You can attach the moss to wire mesh or rocks using sewing thread or fishing thread. Then arrange them on the floor. |
| Q:How do I clean my Co2 diffuser if it gets clogged? |
|
| A:You can soak it in bleach and then when all the algae is gone, soak it in water + dechlorinator. H2O2 works too, but not as quickly as bleach. I usually soak mine in bleach and then a little H2O2, then water + dechlorinator. |
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