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| Q:What is your return policy? |
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| A:Our standard return policy is 30 days unless otherwise noted on the auction. Our RMA form is located at www.atrcomputers.com/rma.pdf please download the form and include it in the box. Original shipping is refunded in the case of a defective or misrepresented item. Return shipping is the responsibility of the buyer. |
| Q:Do you combine shipping? |
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| A:We combine shipping when possible. For two laptops we discount the second shipping by half. For three laptops shipping is $40, four laptops are $50 and five are $60. You must close the auctions and note that you would like combined shipping. We refund the difference. Larger items that cannot be placed in a single box are not eligible for a discount |
| Q:Can I pick up this item locally? |
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| A:We allow local pick up on all of our items. You must purchase the item thru Ebay and choose the local pick up option. If local pickup is not an option put a note on the payment that you would like to pick it up and we will refund the shipping. The items must be transferred to our retail store for pickup. They are usually available the next day. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping and handling rates are on each auction. Insurance is included in the shipping rates. |
| Q:Do you ship internationally? |
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| A:We ship worldwide on MOST items. We ship UPS expedited, which includes all brokerage fees but NOT taxes/duties. A phone number is required so please include your phone number. If Expedited is not available to your country we will contact you with your options, which may include additional charges. Choose your country in the drop down menu for quote |
| Q:What is the password on my PC / Apple? |
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| A:We do not put passwords on any of our machines. They are loaded with a clean OS load with no password. Simply hit enter with the password line blank. |
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