| Additional Information |
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For further questions about any of our policies, please contact us at
203-259-3435
or see our Contact Us page for other methods to reach us. | |
| Customer satisfaction is our primary goal. These policies have been set forth to insure that our loyal and honest customers are not taken advantage of due to the actions of dishonest bidders, i.e. higher prices. We encourage open communications both before and after the transaction to make sure you are happy with your purchase. Please let us know if there is any problem with your purchase before posting negative feedback. Thank you for doing business with us. | |
| Return Policy |
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We offer a 30-day, 100% money back guarantee on most items. You must contact us for instructions before returning any merchandise. Unauthorized returns will not be accepted or processed. The purchaser is responsible for all delivery costs, as well as all costs for returning merchandise. If your item is damaged or missing parts, please contact us within 7 days of receiving the item, and we will repair or send replacement parts/items. This policy does not apply to stoves that have been installed and fired or to any structures that have been delivered to and/or erected at the customers site. There will be a 25% restocking fee for any items under the following cases:
• the item was originally purchased with free shipping.
• the item is returned without it's original packaging. |
| Merchandise Pickup Policy |
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Our normal hours for picking up items won on eBay are restricted to Wednesday-Saturday between 10am and 2pm. An additional handling fee may be applied for picking up outside of those hours. If you are unable to pick up during these times, please contact us to schedule an alternate window of time at no charge. Unscheduled pick ups outside of our normal hours may be subject to a surcharge. | |
| Payment methods |
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Money Order/Cashiers Check, Visa/MasterCard, American Express, COD (cash for local pickup only) |
| Ship-to locations |
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Continental United States only. Contact us for availability to AK, HI or elsewhere. |
| Shipping & Handling |
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Buyer pays all shipping and handling costs, unless stated otherwise in the listing. Some listings may offer free shipping, but most of our listings use a fixed cost for shipping. Otherwise a shipping calculator will be provided in the listing to estimate shipping costs. Most of our items will usually ship within 10 business of receiving cleared payment. Please allow ample time for delivery. |
| Sales tax |
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6% if shipped to CT or picked up at our Westport retail location. |
| Auction Limits |
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In the spirit of fairness to all our customers, we have a limit of 6 items that one user may purchase or be winning in any given 10 day period. This is intended to allow everyone a chance at getting Great Low Prices. If you are looking for multiple items or a large purchase of items, please contact us and we will try our best to accommodate you. Thank you for your understanding in this matter. | |
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